Washing Machine Repair in Nairobi
🏠 Introduction to GossTech Appliance Repair
GossTech is a professional appliance repair company specializing in diagnostics, repair, and maintenance of home and commercial appliances, including washing machines. With a network of skilled technicians across Nairobi and other major towns in Kenya, GossTech is committed to providing prompt, affordable, and reliable services.
When your washing machine won’t start, GossTech follows a systematic process:
- Initial Contact & Booking
- Diagnosis & Assessment
- Quotation
- Repair Execution
- Post-Repair Testing & Guarantee
Let’s explore this process in detail.
🛠️ 1. Initial Contact & Booking
When a client calls or books online, GossTech collects essential information:
| Information Collected | Description |
|---|---|
| Customer Name | For identification and records |
| Contact Number | For communication |
| Machine Brand & Model | Helps prepare for brand-specific repairs |
| Problem Description | E.g., “Washing machine won’t start” |
| Location | Determines which technician branch will serve the client |
| Preferred Appointment Time | Schedules visit at customer’s convenience |
✅ Booking Channels:
- Phone call
- GossTech website
- Social media inbox (Facebook, Instagram)
Once booked, GossTech assigns a technician based on location proximity.
🕵️♂️ 2. Diagnosis & Assessment Process
When the technician arrives, they perform a step-by-step diagnosis:
| Diagnostic Step | Action Taken | Tools Used |
|---|---|---|
| Power Supply Check | Ensures socket and circuit breaker are working | Multimeter |
| Machine Power Cord Test | Checks for continuity or internal cord damage | Multimeter |
| Door/Lid Switch Test | Confirms if safety switch registers door closure | Multimeter |
| Control Board Inspection | Checks for burn marks, blown fuses, relay failure | Visual + Multimeter |
| Start Button Test | Verifies electrical continuity when pressed | Multimeter |
| Timer/PCB Module Test | Checks if control signals are transmitted | Specialized diagnostic kit |
| Motor & Capacitor Check | Tests motor functionality and capacitor integrity | Multimeter |
| Error Code Scan (if applicable) | Reads error codes on display models | Diagnostic reader / manual |
Each step narrows down the cause. The technician will inform the client immediately after diagnosis.
💰 3. Quotation Process
After diagnosing the fault, GossTech provides a detailed quotation:
| Item | Example Description | Cost (KES) |
|---|---|---|
| Call-out/Diagnosis Fee | Waived if repair is approved | 1,500 |
| Spare Part (if needed) | E.g., new control board for LG washing machine | 7,000 |
| Labor Charge | Based on complexity (e.g., control board installation) | 2,500 |
| Total Cost | Sum of all items | 11,000 |
✅ The quotation includes:
- Breakdown of parts
- Labor charges
- Warranty coverage
- Estimated completion time
Once the customer approves the quote, the technician proceeds with repairs.
⚠️ If special parts are required, GossTech informs the client about ordering lead times.
🔧 4. Repair Execution
Repairs are performed either onsite or at the nearest GossTech workshop, depending on complexity.
| Repair Type | Performed Onsite? | Example Repairs |
|---|---|---|
| Electrical Fixes | Yes | Replacing faulty switch, fuse, capacitor |
| Mechanical Adjustments | Yes | Belt replacement, unclogging drain pump |
| PCB/Control Board Repair | No | Requires bench testing at workshop |
| Motor Replacement | No | Needs lifting tools, testing equipment |
✅ GossTech guarantees genuine parts and skilled workmanship.
📝 5. Post-Repair Testing & Warranty
After repair:
- Technician tests the machine with a full wash cycle
- Customer signs off the repair form confirming functionality
- Customer receives a written warranty (usually 3-6 months depending on repair)
If the issue reoccurs under warranty, GossTech returns free of charge to address it.
🌍 Service Coverage Across Kenya
GossTech operates a network of technicians in all major towns and counties in Kenya. Below is a detailed table of service locations:
| Region | Major Towns/Areas Covered |
|---|---|
| Nairobi County | Nairobi CBD, Westlands, Karen, Kilimani, Lang’ata, Runda |
| Kiambu County | Thika, Ruiru, Juja, Kiambu Town |
| Machakos County | Machakos Town, Mlolongo, Athi River, Syokimau |
| Kajiado County | Kitengela, Kiserian, Ongata Rongai |
| Nakuru County | Nakuru Town, Naivasha, Gilgil |
| Uasin Gishu | Eldoret Town |
| Mombasa County | Mombasa Island, Nyali, Bamburi, Likoni |
| Kilifi County | Kilifi Town, Malindi, Watamu |
| Kisumu County | Kisumu City, Ahero |
| Nyeri County | Nyeri Town, Karatina |
| Meru County | Meru Town |
| Embu County | Embu Town |
| Kirinyaga | Kerugoya, Kutus |
| Murang’a | Murang’a Town, Kenol |
| Kakamega | Kakamega Town |
| Bungoma | Bungoma Town |
| Kisii County | Kisii Town |
✅ Even in remote towns, GossTech can send technicians from the nearest hub.
🚚 Parts Supply & Logistics
GossTech maintains partnerships with major appliance parts suppliers in Nairobi, Mombasa, and Eldoret for quick part procurement.
| Spare Part Category | Brands Supported |
|---|---|
| Control Boards | Samsung, LG, Whirlpool, Bosch |
| Motors | LG, Samsung, Electrolux |
| Door Switches | Beko, Ariston, Bosch |
| Pump Motors | Whirlpool, Indesit, Midea |
If a part isn’t locally available, GossTech can import on request (typically 7-14 days).
🔍 Customer Support & Follow-Up
✅ GossTech’s customer support follows up within 72 hours post-repair to confirm:
- Machine is working well
- Customer satisfaction
- No recurring issues
Support is available via:
- Phone -0723613664
- WhatsApp- 0723613664
- Email - info@gosstech.co.ke
- Onsite visits (if needed)
📋 Why Choose GossTech?
| Advantage | Explanation |
|---|---|
| Certified Technicians | Trained in multi-brand washing machine repairs |
| Fast Turnaround | Same-day service available in major towns |
| Genuine Parts | Guaranteed original spare parts |
| Transparent Pricing | No hidden charges, itemized quotes |
| Warranty Provided | Covers both parts and labor |
| Nationwide Coverage | Technicians in all major towns in Kenya |
💬 Sample Customer Testimonial
“I called GossTech when my LG washing machine failed to power on. They arrived within 2 hours, diagnosed a faulty power board, replaced it the same day, and it’s working perfectly now. I loved their professional approach and fair pricing.”
— Jane M., Karen, Nairobi
📝 Key Recommendations for Customers
Before calling GossTech, check:
- The wall socket (use another device to confirm power)
- Circuit breaker (confirm it hasn’t tripped)
- Door is properly closed
- Display or error lights on machine (note them down)
✅ Providing these details helps the technician prepare in advance.
📞 Contact GossTech
| Channel | Contact Information |
|---|---|
| Phone | +254 723613664 |
| +254 723613664 | |
| Website | www.gosstech.co.ke |
| @GossTech | |
| @gosstech.co.ke |
🚀 Conclusion
When your washing machine won’t start, GossTech offers a structured, professional approach across Nairobi and all major towns in Kenya.
From booking to diagnosis, quotation, repair, and post-repair support, you can count on:
✅ Speed
✅ Transparency
✅ Expertise
✅ Nationwide reach
With well-trained technicians, reliable parts sourcing, and a warranty-backed service, GossTech ensures your washing machine is restored quickly and effectively.