Washing Machine Repair in Nairobi
🌀 Washing Machine with Excessive Vibrations: Diagnosis, Quoting, and Repair by GossTech
📍 Introduction
A washing machine that vibrates excessively can be frustrating and potentially damaging to your floors, walls, and the machine itself. Whether the cause is an unbalanced load, worn-out shock absorbers, or broken suspension springs, it’s critical to diagnose and repair it promptly.
GossTech, a leading home appliance repair company based in Nairobi, provides professional washing machine repair services nationwide across Kenya. From Nairobi to Mombasa, Kisumu to Eldoret, GossTech ensures reliable, fast, and affordable services.
This document explains how GossTech will diagnose, quote, and repair a vibrating washing machine, along with a list of major towns covered.
✅ 1. Diagnosis Process by GossTech
The first step is an accurate diagnosis, which involves checking all potential causes systematically. GossTech technicians follow a 7-point diagnostic checklist.
🔍 Diagnosis Checklist Table
| Step | Diagnostic Action | Purpose |
|---|---|---|
| 1 | Check if shipping bolts are removed | Ensure machine isn’t constrained from transport locks |
| 2 | Inspect leveling of the machine | Confirm machine is sitting evenly on the floor |
| 3 | Examine floor stability | Check if floor vibrations are amplifying machine movement |
| 4 | Inspect drum bearings | Detect worn-out or faulty bearings causing imbalance |
| 5 | Check shock absorbers/dampers | Identify worn/damaged dampers reducing vibration control |
| 6 | Test suspension springs | Ensure springs holding drum are intact and functional |
| 7 | Inspect internal weight/balancing systems | Confirm counterweights are properly mounted |
👉 All these diagnostic tests are carried out onsite at the customer’s home or business, using specialized tools (spirit level, vibration meter, etc.).
📝 Initial Report
After diagnosis, GossTech provides a written diagnostic report detailing:
- The cause(s) of the vibration
- Necessary replacement parts
- Estimated repair time
- Preventive recommendations
💰 2. Quotation Process
Once the problem is diagnosed, GossTech prepares a transparent and itemized quotation for the repair.
🧾 Quotation Breakdown Table
| Item | Description | Cost Estimate (KES) |
|---|---|---|
| Service call fee | Onsite visit + diagnosis | 1,500 – 2,500 |
| Replacement parts | Shock absorbers, springs, bearings, etc. | 1,000 – 8,000 (depending on parts) |
| Labor charge | Repair and installation | 2,000 – 4,000 |
| Transport (outside Nairobi) | Travel surcharge (if applicable) | 500 – 3,000 |
| Total estimate | (depending on diagnosis) | 5,000 – 15,000 |
⭐ Key features of GossTech quotations:
- No hidden charges
- Valid for 30 days
- Inclusive of 1-year workmanship warranty
- Flexible payment methods (M-Pesa, card, cash)
📞 Quotation Approval
Customers can approve the quote:
- Immediately onsite
- Via WhatsApp/email follow-up
- Via call to GossTech customer care
Once approved, repair is scheduled same day or next day, depending on parts availability.
🛠️ 3. Repair Process
With approval, GossTech’s certified technicians proceed to repair the machine onsite or in their central workshop (if more complex).
🔧 Repair Process Flow
| Step | Action |
|---|---|
| 1 | Remove defective parts (shock absorbers, springs, bearings) |
| 2 | Clean affected areas (removing debris, lint) |
| 3 | Install new genuine parts (OEM standard) |
| 4 | Secure counterweights and internal bolts |
| 5 | Level the machine on site |
| 6 | Test spin cycles with/without load |
| 7 | Perform final vibration & noise checks |
✅ A final test report is provided to ensure the vibration issue is fully resolved.
🚚 In Cases Requiring Workshop Repair
For severe mechanical failures (e.g., drum assembly replacement), GossTech offers:
- Free pickup & delivery (within Nairobi)
- 24–48 hour turnaround
- Safe transportation in cushioned, branded vans
🏙️ 4. Towns & Regions Served by GossTech
GossTech has expanded its services beyond Nairobi, covering all major towns in Kenya through mobile technician teams and regional partners.
🗺️ List of Major Towns Served
| Region | Major Towns Covered |
|---|---|
| Nairobi County | Nairobi (CBD, Westlands, Karen, Kilimani, Eastlands, Ruaka, Runda, South B, South C, Lavington, etc.) |
| Central Kenya | Thika, Murang’a, Nyeri, Karatina, Nanyuki |
| Rift Valley | Nakuru, Naivasha, Eldoret, Kericho, Bomet, Kitale |
| Western Kenya | Kisumu, Kakamega, Bungoma, Busia, Mumias |
| Eastern Kenya | Meru, Embu, Chuka, Isiolo, Maua |
| Coastal Kenya | Mombasa, Kilifi, Malindi, Diani, Ukunda, Kwale, Mtwapa |
| North Eastern | Garissa, Wajir, Mandera (limited availability) |
GossTech ensures that technicians in these regions:
✅ Carry essential parts
✅ Have backup from the Nairobi HQ
✅ Provide same-day or next-day services
📦 5. Parts & Warranties
GossTech sources genuine OEM parts (Samsung, LG, Bosch, Whirlpool, Armco, Bruhm, Von, Mika, etc.) ensuring durability.
| Part | Warranty Period |
|---|---|
| Shock absorbers | 12 months |
| Suspension springs | 12 months |
| Bearings | 12 months |
| Drum assemblies | 12 months |
| Control boards (if replaced) | 6–12 months |
✅ Each repair comes with a free 1-year warranty on workmanship.
📲 6. Customer Experience & Follow-Up
GossTech prioritizes customer satisfaction, offering:
| Service | Details |
|---|---|
| Customer hotline | 24/7 availability for queries/complaints |
| WhatsApp support | Instant messaging for updates & booking |
| Digital invoices | Sent via email/WhatsApp with M-Pesa integration |
| Follow-up call | 1 week post-repair to ensure machine is functioning properly |
They also send reminders for annual maintenance to prolong appliance life.
💬 7. Why Choose GossTech?
Here’s a quick summary of why customers across Kenya prefer GossTech for vibrating washing machine repairs:
| Feature | Benefit |
|---|---|
| Nationwide coverage | Access repair services even in upcountry towns |
| Certified technicians | Skilled handling of top brands & models |
| Genuine parts | No cheap substitutes risking further damage |
| Transparent pricing | No surprise costs, full quote before work |
| Fast turnaround | Same-day/next-day repairs |
| Warranty included | Peace of mind post-repair |
🚩 Common Causes of Washing Machine Vibrations Identified by GossTech
Below are examples of issues frequently identified during diagnosis:
| Cause | Solution by GossTech |
|---|---|
| Unbalanced load | Educate user on loading tips; test spin with balanced load |
| Worn shock absorbers | Replace all dampers in set |
| Broken suspension springs | Replace entire spring assembly |
| Damaged drum bearing | Replace bearing; in severe cases, replace entire drum |
| Missing counterweight bolt | Reinstall bolt + secure counterweight |
| Worn leveling feet | Replace adjustable feet; re-level machine |
🎯 8. Booking a Diagnosis & Repair with GossTech
Customers can book GossTech services via:
✅ Phone call to customer service hotline - 0723613664
✅ WhatsApp chat on official number - 0723613664
✅ Online booking form via website - www.gosstech.co.ke
✅ Social media (Facebook/Instagram DM) - GossTech / gosstech.co.ke
Service appointments are confirmed within 2 hours, and technicians arrive within 24 hours (or faster in Nairobi).
📝 Conclusion
A washing machine vibrating excessively is a sign of underlying mechanical or installation issues that require professional attention. GossTech provides a structured, transparent, and professional approach to diagnosing, quoting, and repairing washing machines across Nairobi and other major towns in Kenya.
From initial diagnosis to final testing, customers benefit from:
- ✅ Fast service
- ✅ Nationwide coverage
- ✅ Affordable rates
- ✅ Genuine parts
- ✅ Workmanship warranty
For any homeowner or business in Kenya struggling with washing machine vibrations, GossTech is your trusted partner for effective, lasting solutions.