Washing Machine Repair in Nairobi
Professional Washing Machine Repair in Nairobi — GossTech Services
Washing Machine Repair Nairobi | Fast, Reliable Service — GossTech
Description: Need washing machine repair in Nairobi? GossTech offers fast, professional repairs for all brands and models across Nairobi and surrounding towns. Diagnostics, parts, warranty — front-load, top-load & semi-automatic. Call +254 723 613 664 | info@gosstech.co.ke.
Introduction
A broken washing machine disrupts your whole routine. Whether it’s a simple blockage or an advanced electronic fault, GossTech provides expert washing machine repair across Nairobi and surrounding areas. We handle every brand and model — front-load, top-load and semi-automatic — with transparent diagnostics, honest pricing and quality parts. Below is a comprehensive pillar post covering the estates we serve, common faults, how we diagnose and repair them, the brands we support and other appliances GossTech fixes across Kenya.
Contact GossTech:
Phone / WhatsApp: +254 723 613 664
Email: info@gosstech.co.ke
Website: www.gosstech.co.ke
Areas & Estates in Nairobi (and around) We Serve
GossTech covers all major estates, suburbs and satellite towns in and around Nairobi. If your estate is not listed here, we still probably serve it — call us to confirm.
| Central & CBD | West & Upper Hill | North & Parklands |
|---|---|---|
| Nairobi CBD | Westlands | Parklands |
| Luthuli Avenue | Upper Hill | Kilimani |
| Kimathi St / Kencom | Kileleshwa | Kitisuru |
| Ngara | Hurlingham | Muthaiga |
| South & Lang’ata | East & Embakasi | Northeast & Eastlands |
|---|---|---|
| Lang’ata | Embakasi | Eastleigh |
| Karen | South B | Kayole |
| South C | Embakasi South | Donholm |
| Lang’ata Road | Njiru | Umoja |
| Dagoretti | Dandora | Kariobangi |
| Westlands / Kileleshwa / Lavington area | Suburbs & Satellite towns |
|---|---|
| Westlands | Ruiru |
| Parklands | Thika |
| Lavington | Kiambu |
| Kileleshwa | Kikuyu |
| Kitisuru | Athi River |
| Kawangware | Ruaka |
| Roysambu | Limuru |
| Informal settlements & high density | Industrial / Commercial |
|---|---|
| Kibera | Industrial Area |
| Mathare | Outering Industrial Zones |
| Mukuru kwa Njenga | Commercial complexes |
Note: GossTech also attends to homes and businesses in estates such as: Lavington, Loresho, Rosslyn, Garden Estate, Ridgeways, Zimmerman, Komarock, Githurai, Buruburu, Spring Valley, Roysambu, Westlands, Hurlingham, Ngong, and many more across Nairobi County and adjacent counties. If you live slightly outside our listed zones, call +254 723 613 664 — we’ll advise and arrange a visit.
Types of Washing Machines We Repair
- Front-load (automatic) washing machines
- Top-load (automatic) washing machines
- Semi-automatic washing machines (2 tub)
- Combo washer-dryers
- Built-in/stacked units (where applicable)
- Commercial / small business laundry machines (light commercial units)
Brands & Models GossTech Repairs
GossTech repairs all major brands and most models. Examples include:
- Samsung
- LG
- Whirlpool
- Electrolux
- Beko
- Haier
- Hisense
- Bosch
- Siemens
- Panasonic
- Maytag
- Miele (select models)
- Local/lesser-known brands and imported models
If you have a rare or industrial brand, send a photo of the model plate or call for confirmation — we’ll advise whether we can source parts or offer a compatible repair.
Common Washing Machine Problems — Causes, Diagnosis & GossTech Repair Process
Below is a practical table summarizing frequent faults, typical causes, how our technicians diagnose them, and how we repair them.
| Problem | Likely causes | GossTech diagnosis steps | Typical repair actions |
|---|---|---|---|
| Machine won’t start / no power | Faulty mains socket, power board, door lock, blown fuse, control board failure | Check power at outlet, multimeter test, inspect door lock and fuses, check PCB visually | Replace faulty fuse/plug/MCB, repair/replace door lock, replace control board if needed |
| Doesn’t fill with water / fills slowly | Faulty inlet valve, clogged inlet filters, water pressure low | Check inlet hose & filters, test water pressure, test inlet solenoid valve | Clean/replace inlet filters, replace water inlet valve, advise on plumbing if low pressure |
| Doesn’t drain or pump out | Blocked drain pump/filter, foreign objects, pump failure | Open pump filter, inspect drain hose, run drain pump motor test | Remove blockage, replace drain pump, clear/replace hose |
| Drum won’t spin / won’t agitate | Drive belt (top-loader), motor failure, lid/door switch, PCB, clutch (older models) | Run diagnostic spin, test motor continuity, check drive belt & door switch | Replace belt, repair/replace motor, replace door/lid switch, repair clutch |
| Excessive vibration / noisy | Worn shock absorbers, unbalanced load, damaged bearings, foreign objects in drum | Inspect suspension/shock absorbers, spin test, check bearings | Balance load advice, replace shock absorbers, replace bearings (labor-intensive) |
| Leaking water | Bad door seal, loose hose, cracked tub, faulty detergent drawer | Inspect seals, hoses, detergent drawer, run test cycle | Replace door seal/gasket, tighten/replace hoses, replace drawer, restring tub if cracked |
| Door won’t lock / unlock | Broken door lock, latch failure, lock actuator or PCB fault | Test door lock with multimeter, attempt manual unlock, inspect latch | Replace door lock assembly or actuator, repair control board if needed |
| Error codes displayed | Varies by code — drainage, door, water level, motor | Read error code, consult manufacturer manual, run targeted tests | Clear code, replace faulty component (pump, sensor, board) based on code |
| Machine stops mid-cycle | Overheating, PCB fault, loose connections, thermal cutoff | Inspect wiring, test sensors, check for overheating | Re-secure connections, replace thermal fuse, repair/replace PCB |
| Heater not heating (washer-dryer) | Faulty heating element, thermostat, wiring or control board | Test heating element resistance, check thermostat and relay | Replace heater element, thermostat, or control relay |
| Foul odors / mould | Residue build-up in gasket, drum or pipes | Inspect gasket, run clean cycle, test drainage | Deep clean, replace gasket if moulded, advise maintenance & detergent recommendations |
| Detergent not dispensing | Clogged dispenser, faulty solenoid | Remove and clean drawer, test dispenser mechanism | Clean or replace the drawer/solenoid assembly |
| Machine overfills / keeps filling | Water level sensor (pressure switch), inlet valve stuck | Test pressure switch and hose, inspect inlet valve | Replace pressure switch or inlet valve |
| Timer or program won’t advance | Faulty timer, PCB or selector switch | Diagnostic cycle, continuity tests | Replace timer module or PCB |
How GossTech Diagnoses a Fault — Our Step-by-Step Process
- Remote troubleshooting (phone/WhatsApp): When you call +254 723 613 664 we gather symptoms, model & serial number, and any error codes. Often we can advise quick fixes remotely (clean filter, reset, check hose).
- On-site visit & visual inspection: Our technician arrives with basic spares and tools, checks power, water supply, external hoses and runs a short test cycle.
- Detailed diagnostic: We open appropriate access panels, test electrical components (motor, heater, door lock, pumps) with a multimeter, inspect for mechanical wear (belts, bearings, shock absorbers), and read any error codes.
- Transparent estimate: After diagnosis we explain the fault, show the failed component (if applicable), and provide a clear quote for parts and labor before any repair.
- Repair & testing: We carry out the repair using OEM or high-quality compatible parts, then run multiple cycles to ensure proper functioning and leak-free operation.
- Post-repair advice & short warranty: We provide maintenance tips and a short warranty on parts and workmanship (terms explained on the job).
Typical Parts We Replace / Keep in Stock
- Water inlet valves and filters
- Drain pumps and hoses
- Door seals / gaskets / clamps
- Shock absorbers and suspension kits
- Drive belts and pulleys
- Motors and motor brushes (where applicable)
- Control boards / PCBs and timers
- Door lock assemblies and latches
- Heating elements and thermostats (washer-dryers)
- Bearings and seals (major repair)
Pricing & Timing (What to Expect)
We provide upfront quotes after diagnosis. Some small jobs (pump replacement, inlet valve, filter clean) can be completed on the first visit if parts are in stock; more complex jobs (bearing replacement, PCB replacement) may require sourcing parts. Call +254 723 613 664 for an initial remote check and to arrange a visit. (Actual price depends on model and part cost — technician will confirm before starting work.)
Maintenance Tips — Prevent Costly Repairs
- Clean the filter and drum monthly.
- Avoid overloading; observe capacity.
- Use correct detergent (HE for front-load).
- Leave door slightly ajar after cycles to avoid mould.
- Check hoses for cracks and replace every 3–5 years.
- Level the machine to reduce vibration and bearing wear.
Other Appliances GossTech Repairs (Nairobi & Across Kenya)
GossTech is a full-service appliance and electronics repair provider. Aside from washing machines, we repair:
- Refrigerators & freezers (domestic & light commercial)
- Electric & gas cookers / ovens / hobs
- Microwave ovens
- Dishwashers
- Televisions (LED, LCD, Smart TVs — various brands)
- Air conditioners (split and window units) — service & repairs
- Geysers (electric water heaters)
- Vacuum cleaners
- Water dispensers & small kitchen appliances
- Inverters and battery systems (basic diagnosis & replacement)
- Audio equipment and home theatre systems
(For each appliance we provide diagnostics, parts replacement and maintenance across Nairobi and selected regions in Kenya.)
Why Choose GossTech?
- Experienced technicians trained on major brands.
- Full diagnostics before repair — no guesswork.
- Transparent pricing — estimate before work.
- Quality parts and honest recommendations (repair vs replace).
- Coverage across Nairobi — fast on-site service in most estates.
- After-repair support — maintenance tips and limited warranty.
Frequently Asked Questions (FAQs)
Q: Do you repair washing machines the same day?
A: Many minor faults (clogged filters, pump replacement, inlet valve) can be fixed same day if parts are available. Complex mechanical repairs may require sourcing parts — technician will confirm on inspection.
Q: Do you use original parts?
A: We use original OEM parts when available and high-quality compatible parts when OEM is unavailable. We always tell you which we’re using.
Q: Are your technicians insured and trained?
A: Yes — our team is trained in safe appliance servicing and follows industry best practices.
Q: Do you service commercial laundry machines?
A: We service light commercial and domestic machines. For heavy commercial installations we can offer inspection and quotes.
Q: What warranty do you offer?
A: We provide a limited warranty on parts and workmanship — details are provided with each job estimate.
Clear Comparison Table — Fault vs Time to Fix (Typical)
| Fault | Typical on-site fixable? | Typical time to fix (estimate) |
|---|---|---|
| Clogged pump/filter | Yes | 30–90 minutes |
| Inlet valve replacement | Yes (if part in stock) | 45–120 minutes |
| Drain pump replacement | Yes | 60–120 minutes |
| Door lock replacement | Yes | 30–60 minutes |
| Belt replacement | Yes (top-loader) | 45–90 minutes |
| Bearing replacement | May require workshop | 3–6 hours (or more) |
| Control board replacement | Yes (if part available) | 1–3 hours |
| Heating element replacement | Yes (washer-dryer) | 1–2 hours |
(Times are approximate and depend on machine model and part availability. Technician will advise after inspection.)
How to Book GossTech — Fast Checklist
- Take a clear photo of the washing machine model plate (usually behind the door or at the rear).
- Note any error code displayed and the symptoms (e.g., “won’t drain”, “loud noise on spin”).
- Call / WhatsApp +254 723 613 664 or email info@gosstech.co.ke with location and preferred visit time.
- Technician confirms estimated visit window and parts availability.
- On arrival you receive a diagnosis, quote and repair options.
Sample Service Call Script (what to tell us when you call)
“Hi, my name is [Your Name]. I’m in [Estate]. My washing machine is a [Brand & Model]. It’s showing [symptom or error code], and it started on [date]. Can I book a diagnostic visit?”
— This helps us prepare the right tools and parts.
Closing & Call to Action
When your washing machine acts up, don’t let laundry pile up. GossTech provides professional, honest and efficient washing machine repair across Nairobi — from the CBD to Westlands, Lang’ata, Embakasi, South B/C, Ngara, Njiru, Mathare, Kibera and beyond. We repair all brands and most models, and we fix other household appliances too.
Book a service now:
Phone / WhatsApp: +254 723 613 664
Email: info@gosstech.co.ke
Website: www.gosstech.co.ke