Washing Machine Repair in Nairobi
Washing Machine Repair in Nairobi — GossTech Services
Washing Machine Repair Nairobi | Expert Washing Machine Repair & Service — GossTech
Description: Need reliable washing machine repair in Nairobi? GossTech offers fast, professional repairs for all washing machine brands across Nairobi and surrounding estates. Diagnosis, spare parts, preventive maintenance, and other appliance repairs. Contact +254 723 613 664 | info@gosstech.co.ke | www.gosstech.co.ke
Introduction
When your washing machine stops spinning, leaks, or refuses to power on, life at home grinds to a halt. GossTech understands that—because clean clothes matter. We provide professional washing machine repair in Nairobi and the surrounding areas, combining fast, accurate diagnosis with long-lasting repairs and a customer-first approach. Whether you’re in Westlands, Embakasi, Lang’ata, South B, or anywhere across Nairobi, our certified technicians bring expertise for all brands and models — front-loaders, top-loaders, semi-automatic and fully automatic machines.
This pillar post explains exactly what GossTech does: the estates we serve, the full range of faults we fix, how we diagnose and repair problems, the brands we support, additional appliances we service across Kenya, and how to contact us. Use this page as your go-to resource when your washer needs help.
Why choose GossTech for washing machine repair in Nairobi?
- Skilled, certified technicians with experience across makes and models.
- On-site diagnosis and workshop repairs depending on fault complexity.
- Genuine spare parts and quality replacements.
- Transparent pricing, clear quotes, and full explanations of problems and solutions.
- Coverage across Nairobi and major surrounding towns and estates.
- Preventive maintenance services to increase machine life and efficiency.
Estates & areas in Nairobi served by GossTech
We serve all major neighborhoods, estates and commercial districts across Nairobi and immediate outskirts. Below is a consolidated list grouped by region for clarity.
| Nairobi Region | Key Estates & Suburbs Served |
|---|---|
| Central / CBD | Nairobi CBD, Luthuli Avenue, Kimathi Street, Tom Mboya, Kencom, Koinange Street |
| West & Westlands | Westlands, Parklands, Kileleshwa, Kilimani, Lavington, Muthaiga, Runda, Riverside |
| Upper Hill & Hurlingham | Upper Hill, Hurlingham, Chiromo, Riverside, Gigiri |
| Lang’ata & South | Lang’ata, Karen, Lang’ata Road, South B, South C, Syokimau (nearby), Karen |
| Eastern Suburbs | Embakasi, Embakasi South, Donholm, Pipeline, Kayole, Umoja, Dandora, Buruburu, Saika |
| Northeast & Kasarani | Kasarani, Roysambu, Zimmerman, Githurai, Mathare, Ruai (edge coverage) |
| North & Parklands | Parklands, Westlands, Kangemi, Kibagare |
| Industrial & Transport Corridors | Thika Road corridor (incl. areas along Thika Road), Ruaraka, Industrial Area |
| Southwest & Rongai | Rongai, Ngong Road corridor, Kiserian (selected coverage) |
| Peripheral & Satellite Towns | Thika Town, Kikuyu, Ruiru, Juja, Kiambu (selected suburbs) |
If your estate is missing above, don’t worry — GossTech covers all estates in and around Nairobi. For remote or new estates please call +254 723 613 664 to confirm same-day or next-available-visit coverage.
Common washing machine problems — symptoms, diagnosis, and how GossTech fixes them
Below is a detailed table of the most frequent washing machine faults, common causes, how GossTech diagnoses them, and typical repair actions. This is designed to help you understand the issue and what to expect.
| Fault / Symptom | Likely cause(s) | How GossTech diagnoses it | Typical repair / service |
|---|---|---|---|
| Won’t power on | Faulty power cord, blown fuse, faulty door switch, control board failure | Multimeter checks on power supply, door latch test, inspect PCB & power input | Replace cords/fuses, repair or replace door switch, PCB diagnostics and board repair/replacement |
| Doesn’t fill with water | Faulty inlet valve, water supply issue, blocked filter | Check water pressure, test inlet valve solenoids, inspect hoses & filters | Clean/replace inlet filters, replace inlet valve, clear kinks/blockages |
| Overfills / Won’t stop filling | Faulty water level sensor/pressure switch, blocked pressure hose | Test pressure switch, inspect pressure hose, electronic control test | Replace pressure switch/hoses, repair control board if needed |
| Won’t drain / pump error | Blocked drain pump/hoses, faulty drain pump, coin trap obstruction | Inspect drain pump, remove debris, test pump motor | Clean drain path, replace pump or pump motor, replace seals if leaking |
| Vibrates / moves during spin | Unbalanced load, worn shock absorbers/suspension springs, damaged drum bearings | Load distribution check, test suspension & dampers, spin test | Balance drum, replace shock absorbers/springs, replace drum bearings if noisy |
| Loud grinding / knocking | Foreign object in drum or pump, worn bearings, damaged paddles | Open and inspect drum, remove debris, spin while listening | Remove objects, replace bearings, replace damaged internal components |
| No spin / won’t agitate | Faulty motor or drive belt (for belt-driven), broken coupling, faulty capacitor | Test motor, check belt/coupling, motor capacitor check | Replace belt/coupling, repair or replace motor, replace capacitor |
| Leaking water | Worn door seal, cracked hoses, pump seal failure | Visual inspection of seals and hoses, pressure test | Replace door boot/seal, replace hoses, replace pump housing/seal |
| Error codes on display | Various (sensor, motor, water level) | Read error code, consult model-specific fault list, run diagnostics | Clear code, replace faulty sensor/component, reset control board |
| Not heating (for washer-dryers / machines with heater) | Faulty heating element, thermostat, or NTC sensor | Test heater element resistance, test thermostats/thermal fuses | Replace element, replace thermostat/thermistor, replace thermal fuse |
| Smells / mould / poor wash quality | Detergent residue, blocked filters, infrequent cleaning | Inspect detergent drawer, run tub clean cycle, inspect heating and pump | Descale, clean drum & filters, recommend washing routine and detergents |
| Door won’t open | Locked due to program or faulty latch/lock | Manual release tests, inspect door lock mechanism | Replace door lock assembly, free stuck latch, reset control board |
How GossTech diagnoses — our step-by-step approach
- Initial customer intake: You tell us symptoms and model details (make/model, front/top load, age, any error codes). Contact via phone or email and we record the job.
- Remote troubleshooting (where possible): We guide you through a few quick checks (power, hoses, filters) which often fixes simple problems.
- On-site inspection: A certified technician visits with diagnostic tools (multimeter, pressure gauges, test leads). We inspect hoses, filters, pumps, belts, suspension, heating elements, PCB and check for error codes.
- Detailed diagnosis report: We provide a clear explanation of the fault, photographic evidence where helpful, and a transparent quote for parts and labor.
- Repair or workshop service: Simple fixes done on-site. Complex repairs (motor rebuild, bearing replacement) are taken to our workshop with safe collection/delivery options.
- Testing & quality check: After repair we run multiple cycles to ensure the fault is resolved and provide a short warranty on parts and labor.
- Preventive advice: We leave clear maintenance steps to avoid repeat faults (clean filters monthly, avoid overloading, use recommended detergents).
Brands GossTech repairs (full list and examples)
GossTech repairs all major washing machine brands found in Kenya — new and old models, automatic and semi-automatic. Below is an inclusive list (not exhaustive — if yours is missing, we still support it):
| Global & Local Brands |
|---|
| Samsung, LG, Whirlpool, Bosch, Electrolux, Panasonic, Haier, Siemens, Beko, Defy, Miele, Maytag, Hotpoint, Zanussi, Kenmore, Ariston, Sharp, Candy, Indesit, Hisense, IFB, Gorenje, Frigidaire, Amana, Roper, Mitsubishi |
We also service local and imported models, rebranded units, and older legacy machines. When you contact us, tell us the model number and any error codes — it speeds diagnosis.
Parts, quality and warranty
- We prioritize genuine or OEM-equivalent spare parts. When a generic/compatible part is recommended, we explain why and document the part’s specifications.
- Each repair includes a parts and labor receipt and the warranty details — typically covering the replaced part and the labor for a stated period (check with the technician for the exact warranty on your job).
- We keep commonly used spares in stock for rapid turnaround.
Preventive maintenance checklist (what you can do)
Regular maintenance extends your machine’s life and reduces breakdowns. Here’s what we advise:
- Clean lint/coin filters monthly.
- Run an empty tub clean cycle with a washing machine cleaner every 1–3 months.
- Avoid overloading the drum (follow the machine’s specified kg limit).
- Check inlet hoses for cracks and replace every 3–5 years.
- Use recommended detergent volumes and types (high-efficiency detergent for HE machines).
- Level the machine to prevent excessive vibration.
- Keep the door/drawer slightly open after cycles to reduce mould.
Other appliances GossTech repairs across Nairobi and Kenya
Beyond washing machines, GossTech provides repair and maintenance services for a wide range of home and commercial appliances:
| Appliance Category | Examples |
|---|---|
| Refrigeration | Fridges, freezers, commercial cold rooms, mini-fridges |
| Cooking appliances | Electric ovens, gas & electric cookers, induction hobs, microwaves |
| Laundry & drying | Dryers, washer-dryer combos |
| Small electricals | Microwave ovens, kettles, toasters |
| HVAC & climate | Air-conditioners (split & window), fans |
| Water heating | Electric geysers, solar-backed heaters, instant water heaters |
| Entertainment & AV | Televisions (LED, LCD, plasma, Smart TV), sound systems |
| Power systems | Inverters, UPS, batteries (basic troubleshooting/installation) |
| Security & electronics | CCTV camera installation & basic troubleshooting, set-top boxes |
| Industrial & commercial | Commercial ovens, washing machines (bulk), refrigeration units (service contracts) |
If you have an appliance not listed, contact us — we’ll let you know whether we service it or can recommend a trusted partner.
Pricing & service options
GossTech offers flexible service options:
- On-site basic repair: Diagnostic + repairs that can be completed in your home.
- Workshop overhaul: For heavy repairs (bearing replacement, motor rebuilds), the machine is collected and returned after work.
- Preventive maintenance visit: Scheduled service to clean, inspect and test your machine.
- Service contracts: For businesses / landlords with multiple units across Nairobi — regular maintenance visits and prioritized repairs.
Pricing depends on the fault and parts required. We provide a free preliminary estimate over the phone and a firm quote after on-site diagnosis. For immediate booking call +254 723 613 664 or email info@gosstech.co.ke.
How to prepare before our technician arrives
- Have the model number and any error codes handy (often on the back or inside the door).
- Clear the area around the washer to give the technician space.
- If possible, switch off the electricity supply and water inlet until the tech arrives.
- If the machine is under warranty from the manufacturer, have warranty docs available — we can coordinate warranty-compliant repairs when applicable.
Frequently Asked Questions (FAQ)
Q: Do you repair semi-automatic machines?
A: Yes — we service both semi-automatic and fully automatic machines.
Q: Can you service front-load and top-load machines?
A: Absolutely. Our technicians have experience across drum types and models.
Q: Do you offer emergency repairs?
A: We prioritize urgent jobs where a breakdown affects essential use. Call +254 723 613 664 to check availability.
Q: Do you replace printed circuit boards (PCBs)?
A: Yes. We diagnose control board issues and, where repair is possible, attempt repairs first; otherwise we fit tested replacement boards.
Q: Do you provide after-repair warranties?
A: Yes — replaced parts and labor come with a warranty. Duration depends on the part; the technician confirms details on-site.
Q: What payment methods do you accept?
A: Cash, mobile money (Mpesa), bank transfer, and card payments where available.
Example real-world repair scenarios (case studies)
- Blocked drain pump — quick on-site fix: A tenant in South B reported water not draining. Technician removed foreign object (coin) from pump filter and performed a test cycle — machine restored same day.
- No spin due to broken coupler — workshop repair: A front-loader in Kilimani had a seized spin. GossTech collected the unit to replace the coupling and bearings; after a workshop overhaul the machine was returned tested and working.
- Control board replacement — model-specific part: A Samsung unit in Westlands displayed persistent error codes. After on-site diagnosis, the technician ordered a tested replacement PCB and returned the machine to full operation with warranty on the new board.
Contact GossTech — Nairobi washing machine repair
- Phone / WhatsApp: +254 723 613 664
- Email: info@gosstech.co.ke
- Website: www.gosstech.co.ke
For fastest service: call or WhatsApp with your machine brand, model, a short description of the fault, and your estate. We’ll advise the best next steps and book a visit.
SEO & content notes (for site owners / editors)
To maximize search performance for this pillar page:
- Use geographic keywords naturally: “washing machine repair Nairobi”, “washing machine repair Westlands”, “washing machine repair Lang’ata”, etc.
- Create supporting city/estate landing pages (e.g., “Washing machine repair in Karen”, “Washing machine repair in Embakasi”) that link back to this pillar.
- Add structured data (LocalBusiness schema) with contact details, service area, opening hours, and service types.
- Include model-specific troubleshooting guides for high-traffic brands (Samsung, LG, Bosch).
- Add customer testimonials and before/after photos to increase trust and conversions.
- Offer downloadable maintenance checklist and a booking call-to-action on the page.
Final words
GossTech is committed to restoring the convenience of a working washing machine quickly and affordably — with expert diagnosis, genuine parts, and coverage across Nairobi and neighbouring towns. Whether your washer is leaking, not spinning, or showing cryptic error codes, we’ve seen it before and fixed it. Save our number: +254 723 613 664, email info@gosstech.co.ke, or visit www.gosstech.co.ke to book a technician.