Washing Machine Repair in Nairobi
Professional Washing Machine Repair in Nairobi — GossTech Services
Description: Fast, reliable washing machine repair in Nairobi by GossTech — we service all estates across Nairobi and surrounding towns. Diagnosis, parts, and repairs for all major brands (Samsung, LG, Bosch, Whirlpool, Electrolux, Haier, Hisense, Beko, Maytag and more). Same-day diagnostics, transparent pricing, warranty and nationwide coverage. Contact: +254 723 613 664 | info@gosstech.co.ke | www.gosstech.co.ke
Introduction
When your washing machine breaks down it disrupts daily life. GossTech understands how urgent a reliable repair is — whether a washer won’t drain, won’t spin, leaks, or displays error codes. This pillar guide explains GossTech’s full-service washing machine repair in Nairobi: every estate and nearby town we serve, the full set of faults we diagnose and fix, our step-by-step diagnostic and repair process, supported brands, other appliances we repair across Kenya, warranty and service guarantees, and how to contact and book. The post is designed for homeowners, landlords, property managers and small businesses who want clear, SEO-friendly information and the confidence to call a trusted technician.
Coverage: All Nairobi estates & nearby towns served by GossTech
GossTech provides repair and maintenance services across Nairobi County and surrounding satellite towns. Below is an inclusive list of estates, suburbs and common service areas we regularly cover. If your area isn’t listed, call us — we frequently expand coverage.
| North & Central Nairobi | West & Northwest Nairobi | East & Northeast Nairobi |
|---|---|---|
| Parklands | Westlands | Eastleigh |
| Garden Estate | Kileleshwa | Donholm |
| Kilimani | Lavington | Umoja |
| KINU (Kenyatta NRB area) | Kitisuru | Embakasi |
| Muthaiga | Runda | Embakasi South |
| Roysambu | Lower Kabete | Kariobangi |
| Mathare | Highridge | Dandora |
| Ngara | Kawangware | Kayole |
| Pangani | Mountain View | Komarock |
| Makadara | Githurai (nearby) | Umoja I & II |
| South & Southwest Nairobi | Lang’ata & Southern Suburbs | Surrounding towns (around Nairobi) |
|---|---|---|
| South B | Lang’ata | Thika |
| South C | Karen | Kiambu |
| Kilimani (south end) | Karen | Ruiru |
| Lunga Lunga | Ngong Road area | Kikuyu |
| Industrial Area | Muguga | Kitengela |
| Lavington (south) | Langata Road | Athi River |
| South C / Industrial | South C Estates | Ongata Rongai |
Note: GossTech also serves gated communities, apartment blocks, hostels and commercial premises across Nairobi (CBD, Industrial Area, hotel and guesthouse repairs). For estate-specific corporate or block servicing, enquire about our maintenance contracts.
Common Washing Machine Problems — Symptoms, Causes, and How GossTech fixes them
Below is a clear, SEO-friendly table of washing machine faults users encounter, the usual causes, how GossTech diagnoses each issue, and typical repair actions.
| Problem / Symptom | Likely cause(s) | GossTech diagnosis steps | Typical repair / solution |
|---|---|---|---|
| Machine won’t start / no power | Tripped MCB, faulty mains cable, dead control board, door latch fault | Visual safety check → power & socket test → continuity tests on cable/plug → test door switch & control board | Reset/trip MCB, replace mains lead/plug, replace door latch or control board, safe electrical repairs |
| Machine won’t fill with water | Faulty inlet valve, blocked hose/strainer, pressure switch failure | Check water supply & inlet hoses → inspect filters/strainers → measure inlet valve operation & pressure switch | Clean/replace inlet filter, replace inlet valve, replace pressure switch |
| Machine overfills or keeps filling | Faulty water inlet valve or pressure switch, stuck valve | Test valve and pressure switch, observe fill cycles | Replace inlet valve or pressure switch, clear blockages |
| Machine won’t drain / water remains | Blocked drain hose, faulty drain pump, foreign objects in pump | Run emergency drain, open pump filter, test pump motor and impeller | Clear blockages, remove debris, replace drain pump or hose |
| Machine doesn’t spin or partial spin | Faulty motor, worn drive belt (belt-drive models), faulty tachometer, door lock issue | Inspect belt & motor, test motor amp draw, check error codes and door lock | Replace belt, replace motor or start capacitor, repair or replace door lock |
| Excessive vibration / loud noise | Worn shock absorbers, unbalanced load, damaged drum bearings, foreign objects | Inspect suspension, check drum play, run empty spin test | Rebalance and advise user, replace shock absorbers, replace bearings/shaft, remove objects |
| Leaks (water on floor) | Worn door seal, cracked hose, loose pipe clamps, faulty tub seal | Visual leak trace, run short wash while observing, dye test if needed | Replace door seal, replace damaged hose/clamps, reseal tub joints, replace pump seals |
| Error codes (digital display) | Fault-specific: E1 (fill), E2 (drain), E3 (door), etc.* | Read codes, cross-check model manual, run targeted tests | Replace specific sensors or components associated with code |
| Odour / mould / clothes smell musty | Bacterial growth, detergent overuse, low-temp washes | Inspect drum, detergent drawer and hoses → perform cleaning cycle | Clean drum & dispensers, advise on maintenance wash, fit filter or clean P-trap |
| Clothes still wet after wash | Failed spin cycle, faulty motor, control timing error | Test spin motor & drive components → check spin speed | Repair/replace motor, gearbox or drive components |
| Machine trips house electricity | Earth leakage, bad insulation in motor, blocked pump causing motor overcurrent | Test earth leakage, test motor insulation resistance, check pump load | Repair or replace faulty earth wire, replace motor, fix pump jam |
| Unusual smells (burning) | Motor overheating, damaged wiring, failed capacitor | Immediate shutdown, inspect wiring & motor for overheating signs | Replace burnt wiring, replace motor or capacitor, safe electrical fixes |
| Door won’t open | Faulty door lock mechanism, control board fault | Diagnose lock, test for trapped water preventing unlock | Replace door lock, repair control board, emergency unlock procedure |
*Error code meanings vary by brand/model; GossTech technicians carry model manuals and diagnostic tools to interpret codes on-site.
How GossTech Diagnoses — step-by-step (what to expect)
- Initial triage over phone: You describe symptoms; we advise immediate safety steps.
- On-site arrival & safety check: Technician inspects power, water connections and safety.
- Visual inspection & testing: Open access panels, inspect hoses, pumps, belts, seals, and electronics. Use multimeter to test continuity, motor current, and capacitors.
- Run controlled test cycles: Technician runs diagnostic/spin cycles to reproduce fault.
- Error code read & manual cross-check: For digital machines, codes are read and checked against manufacturer documentation.
- Estimate & approval: Technician explains root cause, parts needed, time and cost. No work begins until you approve.
- Repair, parts replacement & testing: Replace/repair parts, reassemble, run test cycles, recheck seals.
- Cleanup & handover: Technician leaves machine clean, explains maintenance tips, and issues service receipt and warranty.
GossTech documents every repair with a checklist and before/after photos (on request) for transparency.
Brands GossTech Repairs (all major brands and models)
GossTech repairs all leading washing machine brands commonly used in Kenya, including but not limited to:
| International Brands |
|---|
| Samsung |
| LG |
| Whirlpool |
| Bosch |
| Electrolux |
| Panasonic |
| Haier |
| Hisense |
| Beko |
| Maytag |
| GE |
| Defy |
| Sharp |
| Ariston |
| Midea |
Note: We support both top-loader and front-loader models, fully automatic, semi-automatic, and washer-dryer combos. For rare or legacy models, we source compatible parts or offer high-quality aftermarket replacements where manufacturer parts are unavailable.
Other Appliances Repaired by GossTech (Nairobi & across Kenya)
While washing machines are a core specialty, GossTech’s technicians are trained on a broader set of household and light commercial appliances. Below is a table of appliances we repair and maintain.
| Appliance category | Examples of services |
|---|---|
| Refrigerators & freezers | Compressor replacement, gas top-up/evacuation, thermostat, defrost timer, door seals |
| Televisions (LCD, LED, OLED) | Power board repair, backlight replacement, software updates, tuners |
| Microwave ovens | Door seals, magnetron, turntable motor, keypad/PCB repairs |
| Electric cookers & ovens | Element replacement, thermostats, safety switches |
| Dishwashers | Pumps, heating elements, control boards, leak repairs |
| Electric water heaters (geyser) | Element replacement, thermostat, pressure valve |
| Dryers & washer-dryers | Heating elements, drum bearings, belts, sensors |
| Small appliances | Vacuum cleaners, irons, kettles — general repairs |
| Home UPS & inverters | Battery testing, inverter repair, charger circuits |
| Air conditioners (split & window) | On request — basic diagnosis and referral to HVAC specialists |
GossTech offers both one-off repairs and maintenance contracts for landlords, hostels, guesthouses and corporate clients across Kenya.
Service Packages & Pricing (transparent approach)
GossTech offers flexible service options to suit urgency and budget. Exact pricing depends on model and fault but the structure is:
- Diagnostic visit (callout fee) — technician arrival and full diagnostic. This fee is waived if you proceed with repair on the same visit.
- Standard repair — labour + parts (cost varies by part).
- Emergency / same-day repair — expedited service with priority scheduling. Extra charge applies.
- Preventive maintenance package — annual or biannual service for multiple appliances (discounted bundle rates).
- Block/estate maintenance contracts — scheduled servicing and priority support for multi-unit properties.
For a quote, contact +254 723 613 664 or email info@gosstech.co.ke with your machine make/model and a short description of the fault.
Warranty & Parts
- GossTech provides a warranty on parts and labour for repairs (warranty length specified per part; commonly 3–12 months).
- We use genuine manufacturer parts where available; when not available we provide high-quality compatible alternatives and always inform you.
- All repaired machines are tested through full cycles before handover.
Preventive Maintenance Tips (keep your washer healthy)
Simple routines extend the life of your machine:
- Run a hot maintenance wash (if safe for your model) monthly to prevent mould.
- Leave the door and detergent drawer slightly open after use to dry interior.
- Clean inlet filters and the pump filter quarterly.
- Avoid overloading loads—follow the machine’s rated capacity.
- Use recommended detergents and avoid excessive softener.
- Check hoses yearly for cracks and replace aged hoses (a burst hose causes major water damage).
GossTech offers preventive maintenance visits and can add reminders for annual servicing if you sign up for a maintenance plan.
How to Book — the GossTech process
- Call or WhatsApp: +254 723 613 664 (fastest).
- Email: info@gosstech.co.ke with make, model and a photo/video of the issue if possible.
- Book online: www.gosstech.co.ke (service booking form).
- For urgent breakdowns ask for express scheduling — we aim to reach Nairobi metro customers same day or next business day depending on demand.
When booking please provide: name, estate/estate gate instructions, phone number, machine brand and model, preferred time window.
FAQ (quick answers customers search for)
Q: Do you repair washing machines under warranty?
A: If your machine is under manufacturer warranty, we can perform diagnostics and if the repair is covered, we’ll guide you on warranty claims. For out-of-warranty repairs we provide transparent quotes.
Q: Do you provide spare parts?
A: Yes — genuine manufacturer parts when available, and quality-tested compatible parts otherwise.
Q: Will you fix the machine on the first visit?
A: Most common faults are fixed same visit if the required part is available. Otherwise we provide a clear parts timeline and return for the repair.
Q: Do you service both top-load and front-load washers?
A: Yes — both types, full range of cycles and models.
Why choose GossTech? (our promise)
- Experienced technicians: Trained on electrical safety, electronics and mechanical repair.
- Transparent pricing: Clear diagnostic fees and itemised invoices.
- Parts warranty: Guarantee on parts and labour.
- Nationwide reach: Nairobi metro coverage and services across key satellite towns.
- Customer-first: Photos, checklists and post-repair advice.
- Fast response: Priority bookings for maintenance contract clients and urgent calls.
Example diagnostic & repair case studies (short)
Case 1 — Front-loader not draining (Nairobi CBD)
- Symptom: Water retained after wash; E2 error.
- Diagnosis: Blocked pump filter and small coin in pump impeller.
- Repair: Remove debris, test pump motor; replace worn pump seal. Machine returned same day; 6-month part warranty.
Case 2 — Top-loader noisy & won’t spin (Kilimani)
- Symptom: Loud grinding and no spin.
- Diagnosis: Worn drum bearings and seized motor coupling.
- Repair: Replace bearings and coupling; rebalance drum. Tested through full cycle; technician advised on load sizes.
Clear tables for quick reference
Service area quick links
| Area type | Examples |
|---|---|
| Nairobi CBD & central | CBD, Ngara, Parklands, Pangani |
| Northwest & Westlands corridor | Westlands, Kileleshwa, Lavington, Kitisuru |
| South & Lang’ata corridor | Lang’ata, Karen, South B, South C |
| Eastern suburbs | Embakasi, Donholm, Embakasi South, Eastleigh |
| Northern & outer suburbs | Roysambu, Githurai, Kahawa, Ruiru (nearby) |
| Satellite towns | Thika, Kiambu, Kitengela, Athi River, Ongata Rongai |
Quick fault checklist (what you can tell the technician over phone)
| Symptom you see | Helpful to mention |
|---|---|
| Machine has error code | Exact code shown |
| Machine won’t fill/drain | Whether taps are on and hoses clear |
| Loud noise | When noise happens (start, spin, entire wash) |
| Leaking | Location of leak (door, bottom, hoses) |
| Smell/mould | How long after wash smell occurs |
Contact & business details
GossTech Services
Call / WhatsApp: +254 723 613 664
Email: info@gosstech.co.ke
Website: www.gosstech.co.ke
Office hours: Monday–Saturday (typical) — call for exact scheduling and emergency availability.
Closing & call to action
If your washing machine is giving trouble, don’t wait until water damage or worsening faults occur. GossTech technicians are ready to diagnose, repair and restore your washer quickly with transparent pricing, a parts warranty, and friendly service across Nairobi and surrounding towns. Call or WhatsApp +254 723 613 664, email info@gosstech.co.ke, or visit www.gosstech.co.ke to book a diagnostic visit today.