Washing Machine Repair in Nairobi
Professional Washing Machine Repair in Nairobi — GossTech Services
Description: Fast, reliable washing machine repair in Nairobi by GossTech. We serve all major estates and suburbs across Nairobi and surrounding towns. We diagnose and repair all faults and all brands (Samsung, LG, Bosch, Whirlpool, Defy, Beko, Electrolux, Miele, Hisense, Panasonic, Maytag & more). Contact: +254723613664 | info@gosstech.co.ke | www.gosstech.co.ke
Introduction
When your washing machine breaks down, it disrupts daily life — wet laundry piles up, time is lost, and small problems can quickly become expensive. GossTech provides professional, fast, and affordable washing machine repair across Nairobi and surrounding areas. Our certified technicians diagnose faults accurately, use genuine parts where possible, and provide transparent pricing and reliable after-service support.
This pillar page explains what we repair, how we diagnose and fix problems, the brands we service, the Nairobi estates and suburbs we cover, other appliances we repair, frequently asked questions, and simple tips to avoid future breakdowns. Save our contact details and call or email us for same-day or scheduled service.
Contact GossTech: +254723613664 | info@gosstech.co.ke | www.gosstech.co.ke
Why choose GossTech for washing machine repair?
- Experienced, certified technicians with hands-on experience on top brands.
- Fast diagnosis — most faults identified on-site the same day.
- Original or high-quality replacement parts where available.
- Transparent quotes before any repair work begins.
- Warranty on repairs and parts (terms apply).
- Coverage across Nairobi and surrounding towns — we come to you.
Areas & estates served in Nairobi and around
GossTech serves households and businesses across all major estates, suburbs and satellite towns in and around Nairobi. Below is a broad (non-exhaustive) list of neighborhoods and estates we regularly service — if your area isn’t listed, call us and we’ll confirm coverage.
Nairobi Central & CBD
- Nairobi CBD, Luthuli Avenue, Kimathi Street, Tom Mboya Street
West & Westlands
- Westlands, Parklands, Kileleshwa, Kilimani, Lavington, Highridge
South & South-Eastern Nairobi
- South B, South C, Lang’ata, Lang’ata Road, Karen, Kilimani, Karen/Riruta
East & Embakasi
- Embakasi, South C, Donholm, Kayole, Umoja, Komarock, Dandora, Buruburu, Umoja, Utalii, Buru Buru
North & Northeastern
- Nairobi North, Roysambu, Zimmerman, Mathare, Kariobangi, Pangani, Eastleigh, Huruma
Outlying & Satellite Towns / Routes
- Thika Road Corridor (Garden Estate, Allsops, Mwiki), Rongai, Juja, Kiambu, Ruiru, Athi River, Kitengela
Southern Suburbs
- Ngong Road, Karen, Kiserian
Other estates & high-density suburbs
- Kibera, Kayole, Umoja, Kayole South, Dandora, Embakasi, Njiru, Ruaka, Muthaiga, Gigiri, Ngara, Parklands, Roysambu, Zimmerman, Lucky Summer, Baba Dogo, Kariobangi, Mathare, Baba Dogo, Githurai, Mowlem, Nyayo Estate, Zimmerman, Zimmerman.
Note: We also serve smaller estates and peri-urban communities across Nairobi County and nearby counties — please call +254723613664 if you’re unsure whether we cover your location.
Brands we repair
GossTech technicians are trained to service and repair all major washing machine brands found in Kenya, including but not limited to:
- Samsung
- LG
- Bosch
- Whirlpool
- Defy
- Beko
- Electrolux
- Miele
- Hisense
- Panasonic
- Maytag
- Ariston
- Haier
- Hotpoint
- Indesit
If you have a local or less-common brand, we still diagnose and repair it — we carry common spares and can source parts quickly when required.
Other appliances we service across Nairobi & Kenya
Beyond washing machines, GossTech provides repair, maintenance and installation services for many household and commercial appliances:
- Refrigerators & freezers (fridge repair, gas recharge, compressor replacement)
- Televisions (LED, LCD, plasma, smart TV troubleshooting & board repairs)
- Microwaves and ovens (electrical repairs, door seals, magnetron replacement)
- Electric cookers and stoves
- Dishwashers
- Clothes dryers (condenser and vented)
- Water heaters & geysers (electric & solar)
- Inverters, UPS and batteries (installation and servicing)
- Irons, kettles, mixers and small kitchen appliances
- Air conditioners — diagnosis, gas recharge, and basic repairs (where permitted)
Comprehensive list of common washing machine faults (and what GossTech does)
Below is a detailed table summarizing the most common washing machine problems, what causes them, how we diagnose them, and typical repair actions taken by GossTech.
| Problem | Likely causes | How GossTech diagnoses it | Typical repair/fix |
|---|---|---|---|
| Machine won’t start | Faulty power supply, blown fuse, faulty door lock, control board failure | Multimeter power checks, visual inspection of cable/fuse, door lock test, control board error codes | Replace cable/fuse/door lock, repair or replace control board, software reset |
| Not filling with water | Water inlet valve blockage, kinked hose, low water pressure | Inspect inlet hose, test inlet valve electrically, check water pressure | Clean/replace inlet filters, replace inlet valve, clear kinked hoses |
| Leaking water | Damaged door seal, loose hose, cracked tub, faulty pump | Dye test, visual inspection of seals and hoses, pump inspection | Replace door gasket, tighten/replace hoses, replace pump/tub seal |
| Not draining | Blocked drain pump/filter, faulty pump, siphoning issue | Check pump filter, run drain cycle, listen for pump operation | Clear filter, replace pump, fix drain hose routing |
| Excessive vibration/noise | Unbalanced load, worn shock absorbers/suspension, drum bearings | Spin test, check suspension/springs, listen for bearing noise | Rebalance load, replace shocks/suspension, replace bearings |
| Stops mid-cycle | Overheating motor, control board fault, faulty sensors | Error code reading, motor amp draw test, sensor checks | Replace motor capacitor, repair/replace control board, replace sensors |
| Clothes not clean / detergent residue | Faulty agitation, blocked dispenser, incorrect detergent | Inspect drum and agitator, dispenser cleaning test | Clean dispenser, repair agitator, advise correct detergent use |
| Door won’t open | Broken door lock, jammed latch, power loss | Test door lock mechanism, check for error codes | Replace door lock assembly, manual unlock and repair latch |
| Error codes on display | Sensor failure, door/balance problems, PCB faults | Read code, follow manufacturer troubleshooting | Replace sensors, recalibrate balance, repair/replace PCB |
| Water won’t heat | Faulty heating element, thermostat, NTC sensor | Measure element resistance, check continuity of thermostats | Replace heating element, thermostat or sensor |
| Electronic/control issues | Faulty PCB, solder joints, water damage | Visual PCB inspection, test for burnt components, firmware reset | Repair solder joints, replace PCB, dry & protect electronics |
| Odour / mildew | Poor drainage, blocked seals, remaining moisture | Inspect seals and drum, check drainage and detergent use | Deep clean, replace seals, advise maintenance cycles |
| Drum not turning | Broken belt, motor failure, defective clutch | Inspect belt, motor test, clutch check | Replace belt, repair/replace motor or clutch assembly |
| Overflows | Faulty water level switch, inlet valve stuck open | Test pressure switch and inlet valve | Replace pressure switch/air hose, replace inlet valve |
How GossTech diagnoses a washing machine problem (step-by-step)
- Initial customer intake: We record symptoms, machine brand/model, last service and whether any changes preceded the problem.
- On-site visual & electrical inspection: Technician inspects the machine for obvious faults — leaks, burnt smells, broken parts — and performs power and continuity tests.
- Error code readout: If the machine has a digital display, we read any fault codes and consult manufacturer diagnostics.
- Functional tests: We run diagnostic cycles (spin, drain, fill, heat) to reproduce the issue and collect data.
- Component testing: Where needed we test inlet valves, pumps, motors, bearings, thermostats, thermistors, belts and PCBs using diagnostic tools.
- Quote & authorization: We provide a clear repair estimate (parts & labour). Only after customer approval do we proceed.
- Repair & replacement: Technicians replace defective parts with original or equivalent-quality components and re-test the machine.
- Post-repair verification: We run a full wash cycle, check for leaks/noise, and confirm issue resolved. Customer receives care instructions and warranty details.
Typical turnaround times & pricing (guideline)
- Basic diagnostics (on-site): usually same-day visit; 30–90 minutes.
- Minor repairs (pump, belt, filter): same-day or within 24 hours depending on parts.
- Major repairs (motor, bearing, PCB): 1–5 business days depending on part availability.
- Emergency / same-day service: available in many Nairobi areas; subject to technician availability.
Exact times and prices depend on brand/model and fault complexity. We always give an upfront quote before starting work.
Preventive maintenance tips (keep your washing machine healthy)
- Use the recommended amount and type of detergent for your machine.
- Run a maintenance wash (hot cycle with machine cleaner or white vinegar) monthly.
- Clean the inlet filters and detergent drawer regularly.
- Keep the door slightly ajar between uses to prevent mildew.
- Check hoses annually for wear or bulging and replace every 3–5 years.
- Don’t overload the drum — follow the manufacturer’s load recommendations.
- Balance loads (mix heavy and light items appropriately).
Service guarantee & warranties
GossTech stands behind our repairs. We offer:
- Labour warranty on repair work (terms vary by repair type).
- Warranty on replacement parts when supplied by us (varies by manufacturer/part).
- Post-repair support — call us if the fault reappears within the warranty period.
Useful tables for clarity
Table 1 — Quick problem vs immediate action
| Symptom | Immediate action before calling |
|---|---|
| Machine won’t start | Check power plug, fuse, and wall socket |
| Machine leaking | Turn off water supply, unplug machine, mop water |
| Loud banging during spin | Pause machine, redistribute load evenly |
| Machine not draining | Check drain hose for kinks, remove lint from filter |
| Burning smell | Stop machine, unplug, ventilate area, call technician |
Table 2 — Typical parts we replace
| Component | When replaced |
|---|---|
| Drain pump | When blocked or making grinding noise |
| Door gasket / seal | If cracked, torn or leaking |
| Inlet valve | When water won’t fill or leaks from valve |
| Shock absorbers / springs | Excessive vibration during spin |
| Motor or motor capacitor | When drum won’t turn or stops mid-cycle |
| Control board (PCB) | Irreparable electronic faults, burnt components |
| Heating element | Water not heating for wash cycles |
| Drum bearings | Loud rumbling during spin |
FAQs (Frequently Asked Questions)
Q: Do you service both top-load and front-load machines?
A: Yes — we service top-load (twin-tub and automatic) and front-load washing machines.
Q: Do you use original manufacturer parts?
A: We use original parts where available. For older models or where originals are unavailable, we use high-quality equivalent parts and advise the customer before proceeding.
Q: How much will the repair cost?
A: Costs vary by fault and brand. After diagnostics we provide a clear estimate for parts and labour before any work begins.
Q: Do you offer an on-site diagnostic?
A: Yes — our technicians can diagnose most faults on-site and often complete minor repairs the same visit.
Q: Do you provide service contracts or scheduled maintenance?
A: Yes. We offer scheduled maintenance plans for households and businesses — contact us to discuss options.
How to book a repair
- Call or WhatsApp: +254723613664
- Email: info@gosstech.co.ke
- Visit: www.gosstech.co.ke — fill the service request form.
Provide your location, machine brand/model, symptoms and any error codes (if available). We’ll arrange the earliest available appointment or same-day callout where possible.
Closing / Call to Action
Don’t let a broken washing machine ruin your week — GossTech provides fast, professional washing machine repairs across Nairobi and surrounding areas. Whether it’s a minor clog, a noisy bearing, or an electronic fault, our experienced technicians will diagnose the issue, provide a clear quote, and fix it using quality parts and workmanship.
Save our contact: +254723613664 | info@gosstech.co.ke | www.gosstech.co.ke
We serve all estates across Nairobi — from the CBD to Westlands, Embakasi, Lang’ata, South B/C, Kariobangi, Mathare, Kayole, Kasarani, Thika Road corridor and beyond. If you’re not sure we cover your area, call us — we’ll be there.