Washing Machine Repair in Nairobi
Professional Washing Machine Repair in Nairobi — GossTech Services
Description: Reliable washing machine repair in Nairobi by GossTech — expert diagnostics, genuine parts, and fast local service across all Nairobi estates and nearby towns. We repair all major brands (Samsung, LG, Whirlpool, Bosch, Electrolux, Haier, Miele and more). Contact: +254723613664 | info@gosstech.co.ke | www.gosstech.co.ke
Introduction
Your washing machine is a workhorse — it saves time, protects clothes, and keeps a busy household humming. When it breaks down, you need a skilled technician who can diagnose the real problem, explain options clearly, and carry out safe, lasting repairs. GossTech Services provides professional washing machine repair across Nairobi and surrounding towns, servicing residential and commercial clients with honest pricing, genuine parts, and experienced technicians.
This pillar post covers everything a homeowner or property manager needs to know about washing machine faults, how GossTech diagnoses and fixes them, the brands we service, the estates and towns we reach, and other appliances we repair across Kenya. Use this as your reference when your laundry day goes wrong.
What GossTech Covers — Service Areas (Nairobi & Surrounds)
We provide on-site repair and workshop service across Nairobi and nearby towns. Below is a clear list of the estates, suburbs, and surrounding towns we serve.
| Nairobi & key suburbs (central + west) | East & South Nairobi | North & Northeast Nairobi | South & Southwest + Outskirts |
|---|---|---|---|
| Nairobi CBD | Embakasi | Parklands | Karen |
| Westlands | South B | Roysambu | Lang’ata |
| Kilimani | South C | Kasarani | Ongata Rongai |
| Kileleshwa | Dandora | Umoja | Ruaka |
| Lavington | Kayole | Githurai | Kitengela |
| Hurlingham | Donholm | Zimmerman | Thika |
| Kawangware | Buruburu | Runda | Athi River |
| Dagoretti | Industrial Area | Muthaiga | Kikuyu |
| Kibera | Eastleigh | Zimmerman | Ngong |
| Lang’ata | Mountain View | Grevillea | Kajiado outskirts |
| Riverside | South C | Roysambu | Ruai |
| Parklands | Kayole | Garden Estate | Limuru |
We also serve nearby satellite towns and peri-urban areas often considered “around Nairobi”: Thika, Ruiru, Juja, Kiambu, Kitengela, Athi River, Rongai, Ngong, Kikuyu, Limuru and Kajiado (selected areas). If your area is not on the list, call +254723613664 or email info@gosstech.co.ke to confirm coverage.
Brands We Repair
GossTech technicians are trained on a wide range of washing machine brands — both local models and international brands. We repair:
| Front-load & Top-load Brands |
|---|
| Samsung |
| LG |
| Whirlpool |
| Bosch |
| Electrolux |
| Haier |
| Miele |
| Panasonic |
| Beko |
| Hisense |
| Siemens |
| Maytag |
| Defy |
| Hotpoint |
| Frigidaire |
If your model isn’t listed, it’s still very likely we can help. We work on semi-automatic and fully automatic machines, inverter models, and commercial/coin-operated washers used by small laundromats.
Common Washing Machine Problems — Causes, Diagnosis & How GossTech Fixes Them
Below is an organized table of the most common faults, what typically causes them, how GossTech diagnoses each issue, and typical repair actions we perform. (Technical language is kept clear so homeowners can follow.)
| Symptom | Common causes | How GossTech diagnoses it | Typical repair actions |
|---|---|---|---|
| Machine won’t power on | Faulty power cord/supply, blown fuse, faulty PCB/control board, door lock fault | Visual inspection of power, multimeter checks of outlet and cord, board diagnostics, error code readout | Replace/repair power cord, replace fuses, repair or replace control board, replace door lock switch |
| Machine won’t start cycle | Door not locking, faulty door switch, faulty start switch, water inlet issue | Check door lock assembly, read error codes, test switches and inlet valve | Replace door lock/strike, replace start switch, repair inlet valve |
| No water entering | Blocked inlet hose, faulty inlet valve, low water pressure | Inspect hoses, check valve solenoids with multimeter, verify water supply | Clean/replace inlet filters, replace inlet valve |
| Water not draining | Clogged drain filter/hose, faulty drain pump, foreign object in pump | Inspect filter and hose, remove debris, test pump operation | Remove obstruction, replace drain pump if faulty |
| Machine leaks water | Damaged door seal (front-load), loose hose clamp, cracked tub, faulty detergent drawer | Visual leak inspection, dye test during fill, check seals & hoses | Replace door gasket/seal, tighten/replace hoses/clamps, repair or replace leak source |
| Loud/strange noises | Worn bearings, foreign object in drum, damaged suspension or shock absorbers, loose drum spider | Spin test, listen for metal-on-metal, inspect drum bearings and foreign object locations | Remove foreign objects, replace bearings, renew shock absorbers/springs |
| Drum not spinning | Faulty motor, broken belt (belt-drive models), faulty motor capacitor, start relay | Check belt tension, motor resistance, capacitor with meter, test drive assembly | Replace belt, repair/replace motor, replace capacitor or start relay |
| Machine vibrates/excessive movement | Unlevel machine, worn feet, faulty shock absorbers | Level check with spirit level, inspect feet and shocks | Level machine, replace feet/shocks, secure loose components |
| Error codes displayed | Sensor faults (door, water, temp), communication errors, drainage problems | Read error code against model manual, test sensors, run diagnostics | Replace faulty sensors, clear communication faults, repair drainage or wiring |
| Poor wash / clothes still dirty | Overloading, wrong detergent, faulty heater (for hot wash), uneven distribution | Inspect drum load, test heater element and thermostat, check detergent drawer | Educate on load sizing/detergent, replace heater element/thermostat, service drum & dispensers |
| Odours / mold in drum | Standing water, detergent residue, blocked drain, worn door seal | Inspect gasket and dispenser for mold, run drum inspection | Deep clean drum and gasket, replace seal if needed, recommend maintenance cycles |
| Excessive suds | Wrong detergent (non-HE in HE machines), too much detergent | Ask about detergent use, inspect detergent drawer | Clean dispenser, advise correct detergent, flush machine |
| Machine trips electrical breaker | Earth leakage, shorted motor/wiring, faulty PCB | Insulation resistance tests, earth-leakage checks, wiring inspection | Repair/replace faulty wiring/components, fit RCD-safe fixes, repair PCB if responsible |
| Timer or program progress fails | Faulty timer PCB, worn dial (older models) | Program diagnostics, electrical tests on timer board | Replace timer or main control board |
Note: GossTech conducts a thorough inspection before any parts are replaced. We explain root cause and provide a clear repair quote.
How GossTech Diagnoses — Our Step-by-Step Process
We follow a simple, transparent workflow so you know what to expect at every stage:
- Customer contact & information capture — We record model number, serial number, fault description, and preferred service location. Contacts: +254723613664 | info@gosstech.co.ke.
- Technical pre-check over phone — Our technician may walk you through simple checks (power supply, hoses, visible leaks) to save time.
- On-site assessment / workshop drop-off — We visit your premises or you drop the machine at our service center. We perform a full diagnostic including reading error codes, electrical checks, water flow and mechanical inspection.
- Diagnosis report & quote — We present the fault, root cause, recommended repairs, and parts required. You receive a clear quote before work proceeds.
- Repair with genuine parts — We use manufacturer-equivalent or OEM parts where possible. For older or rare models we discuss alternatives.
- Testing & quality check — Every repaired machine is run through wash and spin cycles to confirm the fault is fixed and no new issues are present.
- Customer handover & advice — We explain what we did, maintenance tips to avoid future issues, and our warranty on parts/workmanship.
We aim for transparent communication: any replacement parts are shown to the customer where requested. For commercial clients or landlords we provide service records and invoices.
Pricing & Warranty (Transparency & What to Expect)
GossTech provides a written quote after diagnosis. Repair costs depend on parts and the fault complexity. We do not charge for quoting the work; a diagnostic fee may apply and will be disclosed up front. We provide a warranty on replaced parts and workmanship — contact us for warranty terms on specific parts and services.
(If you want a rough service cost band for a specific fault, call +254723613664 — we’ll give a clear quote after diagnosis.)
Other Appliances Repaired by GossTech (Nairobi & Across Kenya)
GossTech is a full-service electrical & appliance repair provider. Apart from washing machines, we service:
| Major Appliance Categories |
|---|
| Refrigerators & Freezers (domestic & commercial) |
| Televisions (LED, LCD, OLED, Smart TVs) |
| Microwave ovens & built-in ovens |
| Electric/Gas cookers and stoves |
| Water heaters / Geysers (electric & solar-compatible) |
| Dishwashers |
| Dryers (tumble dryers & condenser types) |
| Vacuum cleaners & floorcare equipment |
| Air-conditioners (split & window units) — diagnostics & service |
| Small appliances: kettles, blenders, toasters, irons |
| Commercial laundry equipment (coin-operated washers/dryers) |
| Power backup & inverter systems (basic diagnostics) |
If you manage multiple appliances in a property, ask about our bundled service options.
Maintenance Tips to Extend Your Washing Machine’s Life
Prevention saves money. Here are easy maintenance tips we recommend to all customers:
- Use the right detergent and the correct quantity (HE detergent for front-loaders).
- Don’t overload the drum — leave space for clothes to move freely.
- Regularly clean the detergent drawer and rubber door gasket.
- Run a monthly maintenance wash (empty hot cycle with a machine cleaner or vinegar).
- Unclog lint filters/drain filters regularly.
- Inspect inlet hoses for bulges or weak spots; replace every few years.
- Keep machines level to avoid bearing and suspension wear.
- Avoid using the machine if you suspect an electrical fault — call a technician.
Frequently Asked Questions (SEO-friendly FAQ)
Q: Do you service both top-load and front-load machines?
A: Yes — GossTech repairs semi-automatic, fully automatic, top-load and front-load washing machines.
Q: Which areas in Nairobi do you cover?
A: We serve all major Nairobi estates and many surrounding towns — see the Service Areas table above. If in doubt, contact +254723613664 or info@gosstech.co.ke.
Q: Do you use original manufacturer parts?
A: We use OEM parts where available, and high-quality manufacturer-equivalent parts when necessary. We will always discuss parts options with you.
Q: Is there a diagnostic fee?
A: Diagnostic fees may apply for on-site visits and workshop diagnostics; the fee is disclosed before inspection and is often waived if you proceed with repair.
Q: Do you offer a warranty?
A: Yes — we back parts and workmanship. Specific warranty terms vary by part and service; we provide details on the job sheet.
Q: Can you repair commercial laundry equipment?
A: Yes — we have experience with coin-operated and commercial washers/dryers for small laundromats and guesthouses.
Clear Tables for Quick Reference
Quick Fault → Likely Fix (Summary)
| Fault | Likely fix |
|---|---|
| No power | Replace cord/fuse/PCB |
| Not filling with water | Clean inlet/replace valve |
| Not draining | Clean filter/replace pump |
| Loud noise | Remove debris/replace bearings or shocks |
| Leaking | Replace gasket/hose/clamp |
| Not spinning | Replace belt/motor or motor capacitor |
| Error codes | Read & replace faulty sensor/board |
Contact & Booking
| Contact method | Details |
|---|---|
| Phone / WhatsApp | +254723613664 |
| info@gosstech.co.ke | |
| Website | www.gosstech.co.ke |
Why Choose GossTech?
- Local coverage: Extensive service network across Nairobi and surrounding towns.
- Experienced technicians: Trained on modern inverter electronics, PCB diagnostics, and mechanical repairs.
- Transparent process: Clear diagnostics, written quotes, and parts shown on request.
- Broad brand knowledge: We repair major global brands and common local models.
- Appliance range: Beyond washing machines, we service fridges, TVs, ovens, geysers and more.
- Customer-focused: We explain the fault and recommended fix in plain language and show options.
Case Examples (Real-world scenarios we commonly fix)
- Front-load washer not draining: A customer in Kilimani had standing water after cycles. GossTech found a blocked drain pump filter and a small coin lodged in the pump. After clearing debris and testing the pump, the machine was returned to service.
- Top-load washer making grinding noise: In Embakasi, a noisy spin cycle turned out to be worn bearings and a damaged drum spider. We advised replacement of the drum assembly and provided a clear parts-and-labor quote.
- Machine tripping electrics intermittently: In Parklands, repeated circuit trips were traced to a failing motor insulation and earth leakage. We replaced the motor and performed earth-leakage safety checks.
(These examples show our diagnostic approach — identify root cause, explain options, and fix with quality parts.)
How to Book a Service
- Call/WhatsApp +254723613664 or email info@gosstech.co.ke with your machine model and fault description.
- Provide your address and preferred visit timeframe.
- Receive a technician visit or drop-off instructions.
- Approve the quote and let our team repair and test your machine.
Final Notes & Call to Action
If your washing machine is giving trouble, don’t let laundry pile up. GossTech offers dependable, expert washing machine repair across Nairobi and nearby towns. We diagnose accurately, fix with quality parts, and explain every choice in plain language.
Contact us now: +254723613664 | info@gosstech.co.ke | www.gosstech.co.ke