Television Repair in Nairobi
Why Is Your TV Not Switching Inputs Properly? Causes,
Diagnosis & Repairs by GossTech in Nairobi and Beyond
Smart and digital TVs have become central entertainment hubs in Kenyan homes. Whether it’s connecting a decoder, gaming console, soundbar, or streaming device, the TV’s ability to switch between HDMI, AV, USB, or other input modes is critical. When your TV refuses to switch inputs properly, it disrupts your entire entertainment experience.
GossTech, a top-tier appliance and electronics repair service in Nairobi and across Kenya, has in-depth expertise in diagnosing and resolving input switching issues in TVs of all brands and models.
In this comprehensive guide, we’ll explore:
- The major causes of TVs not switching inputs properly
- How GossTech diagnoses and repairs this issue
- What to expect during a service appointment
- A full list of towns in Kenya where GossTech operates
Let’s dive in.
Common Causes of a TV Not Switching Inputs Properly
When your TV won’t change input or switches to the wrong one, several issues could be the culprit. These can be grouped into software, hardware, remote control, or external device problems.
| Category | Specific Cause | Description |
|---|---|---|
| Remote Control Issues | Worn-out or faulty remote | Buttons may be unresponsive or misfiring. |
| Low or dead batteries | Weak signal prevents input command from registering. | |
| TV Settings/Software Issues | Software glitches | Firmware bugs may cause the input source menu to freeze or respond incorrectly. |
| Input lock settings | Some TVs allow input restrictions via parental or admin controls. | |
| Hardware Problems | Faulty HDMI/AV ports | Ports may be physically damaged or worn out. |
| Faulty mainboard (motherboard) | The board that controls inputs may be defective. | |
| External Devices | Incompatible or malfunctioning device | A device like a decoder or gaming console may not be recognized. |
| Loose or damaged cables | Unstable connection between TV and the device prevents switching. |
How GossTech Diagnoses TVs That Won’t Switch Inputs
When you contact GossTech for a TV input issue, their technicians follow a structured, step-by-step diagnostic process to identify the problem.
Diagnosis Process
| Step | Action Taken | Purpose |
|---|---|---|
| 1 | Customer Interview | Understand when the problem occurs and what devices are connected. |
| 2 | Remote Testing | Determine whether the remote is functioning or misfiring. |
| 3 | Manual Button Check | Confirm if the TV’s physical buttons can change input modes. |
| 4 | Input Source Test | Connect different external devices to different ports. |
| 5 | Port Inspection | Visual and multimeter tests on HDMI, AV, USB, etc. |
| 6 | Software Check | Verify firmware version and look for bugs or glitches. |
| 7 | Mainboard Testing | Test voltage and IC signals on the mainboard handling inputs. |
How GossTech Repairs TV Input Switching Problems
Once the cause has been accurately diagnosed, GossTech proceeds to fix the issue based on the category of the fault.
TV Input Repair Options
| Problem | Repair Action | Estimated Time | Cost Estimate (KES) |
|---|---|---|---|
| Faulty remote | Replace with original or universal remote | 10–15 minutes | 1,000–2,500 |
| Weak remote batteries | Replace batteries | 5 minutes | 200–500 |
| Software glitch | Firmware update/reset | 30–60 minutes | 2,000–4,000 |
| Input locked | Unlock settings via admin access | 10–30 minutes | 1,500–2,500 |
| Faulty HDMI/AV port | Port resoldering or replacement | 1–2 hours | 3,000–6,000 |
| Damaged mainboard | Board-level component repair or replacement | 1–3 days | 5,000–15,000 |
| External device issue | Device testing/replacement advice | 30 minutes | Diagnosis only |
🛠️ Repairs are done on-site or off-site depending on the severity. GossTech also provides a 30-90 day service warranty.
Real Scenarios Fixed by GossTech in Kenya
Case 1: LG Smart TV Not Switching to HDMI – South C, Nairobi
- Issue: HDMI ports appeared greyed out.
- Diagnosis: TV had outdated firmware and one HDMI port was damaged.
- Repair: Updated software, replaced one HDMI port.
- Time Taken: 2 hours
- Client Feedback: “My Netflix setup is back! These guys are legit.” – Brian M.
Case 2: Samsung TV Stuck on AV – Kitengela
- Issue: TV always defaulted to AV and refused to change input via remote.
- Diagnosis: Remote was faulty and TV had corrupted boot settings.
- Repair: Replaced remote, performed factory reset.
- Time Taken: 1 hour
- Client Feedback: “Fast, polite, and affordable. Recommended!” – Lydia N.
Other TV Problems GossTech Repairs
| Problem Category | Examples |
|---|---|
| Power Issues | TV won’t turn on, random shut-offs |
| Display Issues | No picture, horizontal lines, color distortion |
| Audio Problems | No sound, buzzing, speaker failure |
| Connectivity | Wi-Fi not working, LAN port dead |
| Smart TV Features | Apps not loading, lagging, freezing |
| Burnt Components | Capacitor blowouts, burnt ICs |
| Panel Damage | Cracked screens, dark spots, LED strip failure |
Areas Served by GossTech in Nairobi and Beyond
GossTech’s services are available across major towns and estates in Nairobi and its outskirts, as well as key towns in other counties across Kenya.
Main Areas in Nairobi County
| Region | Estates/Suburbs Covered |
|---|---|
| Nairobi West | South B, South C, Lang'ata |
| Nairobi East | Embakasi, Donholm, Tassia, Pipeline |
| Nairobi North | Kasarani, Zimmerman, Roysambu |
| Nairobi Central | CBD, Ngara, Pangani |
| Nairobi Westlands | Westlands, Lavington, Kileleshwa, Kilimani |
Nairobi Outskirts and Satellite Towns
| Region | Towns Covered |
|---|---|
| Kiambu County | Kinoo, Kikuyu, Gitaru, Rironi, Limuru |
| Machakos County | Mlolongo, Athi River, Kitengela, Syokimau |
| Kajiado County | Ongata Rongai, Kiserian, Ngong |
Other Major Towns in Kenya
| County | Towns |
|---|---|
| Nakuru | Nakuru Town, Naivasha |
| Kisumu | Kisumu City |
| Mombasa | Mombasa Island, Nyali, Likoni |
| Uasin Gishu | Eldoret |
| Meru | Meru Town |
| Nyeri | Nyeri Town |
| Kakamega | Kakamega Town |
Why Choose GossTech for TV Repair in Kenya?
| Feature | Benefit to You |
|---|---|
| Certified Technicians | Skilled in diagnosing and fixing both hardware and software issues. |
| Doorstep Services | Repairs done at your home or business location. |
| Fast Turnaround | Most jobs completed within hours or 1–2 days. |
| Warranty on Repairs | Peace of mind with up to 3-month warranty. |
| Affordable Pricing | Transparent, competitive pricing. |
| Multibrand Expertise | Samsung, LG, Sony, Hisense, TCL, Vitron, Skyworth, etc. |
How to Book a Repair Appointment with GossTech
- Call or WhatsApp: Reach GossTech at their official number.
- Describe the Issue: Provide the make/model of your TV and a brief issue summary.
- Book a Visit: Schedule an in-home diagnosis at your convenience.
- Get a Quote: Receive a clear estimate before repair begins.
- Repair Done: Sit back and relax while experts get your TV working perfectly.
Final Thoughts
When your TV won’t switch inputs properly, it doesn’t necessarily mean it’s time to replace it. Often, it’s a fixable issue—from a faulty remote or firmware glitch to a simple HDMI port repair. GossTech’s professional, customer-friendly technicians are here to help restore your entertainment setup with efficiency and expertise.
Don’t let a simple input issue ruin your viewing experience. Get it fixed today with GossTech—the trusted name in TV repairs in Nairobi and throughout Kenya.