Television Repair in Nairobi
Expert Von & Hotpoint TV Repair in Nairobi & Across Kenya — GossTech Services
Von & Hotpoint Television Repair Nairobi | Nationwide TV Repair — GossTech
description: Professional Von and Hotpoint TV repair in Nairobi and across Kenya by GossTech. Fast diagnostics, genuine parts, experienced technicians — residential & commercial. Call 0723613664 • info@gosstech.co.ke • www.gosstech.co.ke
GossTech offers specialised repair and maintenance services for Von and Hotpoint televisions across Nairobi and throughout Kenya. Whether you’re in an apartment in Kilimani, an office in the CBD, or a home in Kisumu, our certified technicians diagnose and fix display, power, sound, and smart-TV faults — restoring performance and extending the life of your TV.
Below is a pillar-style resource you can use on your website: it explains service coverage, common faults for Von and Hotpoint TVs, our diagnostic and repair approach, other brands we service, FAQs, and clear contact information. Use this as a long-form SEO page to attract customers searching for TV repair in Nairobi and Kenya.
Service coverage — Nairobi estates & Kenya-wide
GossTech serves all estates in Nairobi and major towns across Kenya. Key Nairobi estates we regularly service (includes but is not limited to):
Nairobi estates served: Westlands, Westlands Extension, Parklands, Kilimani, Kileleshwa, Lavington, Loresho, Karen, Lang’ata, Lang’ata Road, Lang’ata Estate, Luthuli Avenue, CBD (Central Business District), Upper Hill, Westlands, Gigiri, Runda, Muthaiga, Roysambu, Zimmerman, Kasarani, Donholm, Umoja, Kayole, Buruburu, Embakasi, South B, South C, Njiru, Njiru North, Thika Road corridor, Ngara, Eastleigh, Pangani, Mathare, Kibera, Kawangware, Dagoretti, Rongai (parts inside Nairobi County), Ongata Rongai (Nairobi metro), Ruaka, Kitisuru, Kibagare, Greenpark, Rosslyn, Rosslyn Riviera, and many more.
Kenya-wide: Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Nyeri, Nanyuki, Thika, Kisii, Siaya, Busia, Meru, Embu, Machakos and other major towns. If you’re outside Nairobi, we offer postal/collection repair options or can dispatch certified technicians to major towns.
Contact: Phone: 0723613664 • Email: info@gosstech.co.ke • Website: www.gosstech.co.ke
Who we repair: Von & Hotpoint (and why customers choose us)
- Von and Hotpoint televisions are popular in Kenyan households and businesses. GossTech’s technicians are trained to handle both their modern LED/LCD/Smart models and older units.
- We focus on safe diagnostics, genuine or OEM-equivalent parts, transparent pricing, and clear repair recommendations (repair vs replace).
- We provide on-site service in Nairobi estates and workshop repairs for more complex faults (collection available for customers outside Nairobi).
Common problems with Von & Hotpoint TVs — symptoms, causes, and what GossTech does
The table below summarises frequent faults, typical causes, and our diagnostic/repair approach.
| Symptom | Likely causes | GossTech diagnosis steps | Typical repair actions |
|---|---|---|---|
| TV won’t power on (no lights) | Faulty power board, blown fuse, faulty adapter/plug, internal PCB damage | Visual inspection → multimeter power checks → component-level tests | Replace power board/fuse, repair traces, replace adapter; safety check |
| TV turns on but no picture (black screen) | Backlight failure, LED strip or inverter issue, T-con board fault, mainboard issue | Isolate audio vs video → check backlight with flashlight test → measure LED string voltage → test T-con | Replace backlight LEDs / inverter / T-con; reflow/replace connectors |
| Picture shows lines, flicker or ghosting | T-con or panel flex cable, faulty capacitors, loose LVDS cable | Signal tracing → open panel connectors → check capacitors → test with different input | Replace T-con, reseat/replace LVDS cable, replace capacitors |
| Distorted colours / colour tint | Bad colour settings, defective panel IC, faulty T-con | Check settings → feed known-good input → measure panel voltages | Reprogram settings, replace T-con or panel driver IC |
| Sound but no picture | T-con/panel failure, backlight gone | Confirm audio, test backlight with flashlight → measure voltages | Replace backlight components or panel, repair T-con |
| Strange lines when HDMI connected | HDMI port fault, grounding, firmware or mainboard fault | Swap HDMI cable & source → inspect HDMI port → firmware check | Repair/replace HDMI port/mainboard, firmware update |
| Remote not working / sensors | Dead batteries, IR sensor fault, faulty remote | Test remote with phone camera → check IR sensor voltages → reprogram | Replace IR sensor, pair remote, replace remote |
| TV reboots randomly | Faulty power supply, overheating, firmware crash | Stress test → measure PSU outputs → inspect capacitor bulging | Replace power supply caps/PSU, clean cooling pathways, firmware update |
| Smart TV apps not loading | Network issues, corrupted firmware, storage full | Network test → factory reset → firmware reflash | Reconfigure network, update/reinstall firmware |
| Burn-in / image retention | Static high-contrast images left for long periods | Inspect panel, quantify damage | Advise replacement of panel (if severe); recommend usage habits |
| Vertical/horizontal lines | Panel damage, bad ribbon cables | Inspect flex cables → continuity checks → test with alternate T-con | Reseat/replace flex cable or T-con; panel replacement if necessary |
Important: For safety, GossTech will never power test a TV with the back cover removed in a customer’s home unless performed by a certified technician using insulated tools. For most on-site jobs we perform safe isolation and, if required, collect the TV for workshop-level board-level repairs.
How GossTech diagnoses a TV (step-by-step)
- Customer intake & history: We collect model number, serial, symptoms, and recent events (power surge, lightning, physical impact).
- Visual inspection: Check outer casing, connectors, power cord, and remote. Look for burn marks or swollen capacitors.
- Basic functional tests: Power cycle, check indicator LEDs, test multiple inputs (HDMI, AV, antenna), and test audio to isolate display vs electronics issue.
- Electrical diagnostics: Use multimeter and oscilloscope (when necessary) to measure PSU rails, continuity on LVDS/T-Con lines, and test backlight voltages.
- Component-level checks: Inspect and test capacitors, diodes, regulators on power board, and logic components on the mainboard.
- Firmware & software checks: For smart TVs, check software version, perform factory reset, and re-flash firmware if corrupted.
- Estimate & approval: Provide transparent diagnosis results, recommended repairs, parts needed, and a quote. No work proceeds without customer approval.
- Repair & verification: Perform repairs using OEM-equivalent parts, then fully test the unit (inputs, channels, picture quality, audio, smart functions).
- Customer handover & warranty: After testing, return the TV with a written report and GossTech warranty on parts/labour (terms vary by repair).
Other brands & models we repair
GossTech is not limited to Von & Hotpoint. We repair the wide range of television brands commonly found across Kenya, including but not limited to:
- Samsung (QLED, Smart TV, LED, LCD)
- LG (OLED, NanoCell, Smart TV)
- Sony (Bravia series)
- Hisense
- TCL
- Skyworth
- Syinix / Syinix Vision / Vision Plus
- Haier
- CTC
- Royal, UKA, Vision Plus, VON (all Von variants), Hotpoint, Sharp, Panasonic, Philips
We also service smartTV platforms (Android TV, Tizen, webOS) and set-top integration (DSTV, GOtv setups).
Parts & warranty
- Parts: We use genuine parts where available or high-grade OEM-equivalent replacements. For older or rare models, we may offer refurbished components.
- Warranty: GossTech provides a warranty on repairs — this covers replaced parts and labor under normal usage (specific warranty period is provided in the job estimate and receipt). Warranty void if the unit is tampered with by an unauthorized party after repair.
Pricing & transparency
We provide clear quotes after diagnosis. Quotes itemise parts, labour, and any shipping/collection fees (for customers outside Nairobi). We will always give customers the option of replacing the unit instead of repairing if the repair cost approaches or exceeds the value of a replacement.
FAQs
Q: Do you collect and deliver TVs outside Nairobi?
A: Yes — in major towns we offer collection/delivery options. For some remote areas we coordinate via trusted couriers; charges depend on distance and size.
Q: Can you replace a cracked screen?
A: Panel replacement is possible if a matching panel is available. Panel replacement can be costly; we’ll provide a clear quote and replacement options.
Q: How long will the repair take?
A: After diagnosis we will provide an estimate. (Note: GossTech will not begin repairs without customer approval.)
Q: Do you provide preventive maintenance?
A: Yes — we offer cleaning, firmware updates, and inspection to reduce future faults.
Q: Can you repair TVs after lightning strikes?
A: Lightning surges often damage power supplies and mainboards. We evaluate and advise whether board-level repairs or replacements are feasible.
Sample diagnostic & repair price table (indicative structure — final quote provided after diagnosis)
| Service | Typical items inspected/replaced | Quote structure |
|---|---|---|
| Basic diagnostic (on-site) | Power check, input test, backlight quick-check | Fixed diagnostic fee (waived if repair accepted) |
| Power board repair/replacement | PSU components, fuses, capacitors | Parts + labour |
| T-con board replacement | T-con, LVDS cable check | Parts + labour |
| Backlight LED strip replacement | LED strips, diffuser reassembly | Parts + labour |
| Firmware reflash & Smart TV fix | Software update, app reinstall | Labour (flat) |
| Panel replacement | LCD/OLED panel (if available) | Parts (major) + labour |
This table is a template to show how quotes are presented. Final prices depend on model and parts availability.
How to prepare your TV for GossTech service visit
- Unplug the TV and keep the remote and any accessories together.
- Note model number and serial (usually on the back).
- If possible, clear a safe space for our technician and provide easy access to the power socket.
- If you have a warranty or purchase receipt, bring it along.
Why choose GossTech?
- Experienced TV technicians trained on Von & Hotpoint models.
- Transparent, written estimates and receipts.
- Use of genuine or high-quality replacement parts.
- Coverage across Nairobi estates and nationwide options.
- Safety-first approach on-site and in our workshop.
Contact & booking
Call / WhatsApp: 0723613664
Email: info@gosstech.co.ke
Website: www.gosstech.co.ke — visit for booking, service terms, and to view our service areas.
Closing: restoring your TV with confidence
If your Von or Hotpoint television is experiencing issues — power problems, black screen, lines, bad sound, or smart TV glitches — GossTech can help. We’ll run a careful diagnostic, explain what’s wrong in plain language, and recommend the most cost-effective fix. From Kilimani to Kibera and from the Nairobi CBD to Kisumu and beyond, our goal is to get your TV back to reliable performance with clear pricing and trustworthy service.
Reach out now: 0723613664 • info@gosstech.co.ke • www.gosstech.co.ke