Washing Machine Repair in Nairobi
✅ Understanding Washing Machine Error Codes
Modern washing machines are designed with digital displays that show error codes when something goes wrong. These codes help technicians quickly identify issues without trial and error.
Here’s a table summarizing common washing machine error codes across popular brands:
| Brand | Error Code | Meaning | Likely Cause |
|---|---|---|---|
| LG | OE | Drain error | Blocked drain hose, pump failure |
| LG | IE | Water inlet error | Low water pressure, faulty inlet valve |
| LG | LE | Motor lock error | Jammed drum, motor malfunction |
| Samsung | 4E | Water supply error | Water tap off, clogged inlet filter |
| Samsung | 5E | Drain error | Blocked drain filter |
| Samsung | UE | Unbalanced load | Uneven load in drum |
| Bosch | E18 | Drain error | Drain pump blocked or faulty |
| Bosch | E23 | Leak detected | Water leakage inside base |
| Whirlpool | F01 | Electronic circuit error | Control board fault |
| Whirlpool | F05 | Pump blockage | Blocked drain pump |
| Hisense | E4 | Water supply problem | No water or low pressure |
| Hisense | E2 | Door lock error | Door not closed properly |
| Ariston | F05 | Waste water not draining | Pump blockage, blocked hose |
| Ariston | F08 | Heater relay error | Heating element or relay faulty |
👉 Note: Each brand may have slight variations in error codes depending on the model.
🛠️ How GossTech Diagnoses Washing Machine Errors
GossTech is a leading appliance repair company based in Nairobi, Kenya, with a wide network of technicians across the country. Here’s the detailed process they follow:
1️⃣ Initial Consultation
- Customer contacts GossTech via:
- Phone call
- Website contact form
- Customer provides:
- Brand & model of washing machine
- Error code displayed (if any)
- Brief description of problem
✅ GossTech logs the issue into their Customer Relationship Management (CRM) system.
2️⃣ Preliminary Diagnosis (Remote Support)
GossTech offers free virtual diagnosis (where possible) to help the customer understand the issue:
| Step | Action |
|---|---|
| Request error code photo | Customer sends a picture of error code |
| Guiding reset attempt | Technician may guide customer to reset |
| Check manual errors | Confirms if issue needs technician visit |
👉 If problem persists, a site visit is scheduled.
3️⃣ On-Site Diagnostic Visit
A certified GossTech technician is dispatched to the customer’s location. Using:
- Diagnostic scanner
- Multimeter
- Washing machine service manual
They perform:
✅ Electrical checks
✅ Mechanical inspections
✅ Sensor and pump testing
| Diagnostic Tools Used | Purpose |
|---|---|
| Multimeter | Test voltage, resistance, continuity |
| Diagnostic scanner | Read machine internal fault logs |
| Endoscope camera | Inspect blocked hoses |
| Leak detection dye | Detect internal leaks |
📝 A diagnostic report is created with findings and recommended solutions.
💰 How GossTech Quotes for Repairs
After diagnosis, GossTech provides a transparent quote that includes:
| Cost Component | Details |
|---|---|
| Service fee | Fixed rate per diagnostic visit |
| Parts replacement | Cost of genuine or OEM parts |
| Labour charges | Technician labour based on repair complexity |
| Transport (if applicable) | Transport fee for distant towns outside Nairobi |
Example quote for an LG washing machine showing OE error (blocked drain pump):
| Item | Cost (KES) |
|---|---|
| Diagnostic fee | 1,500 |
| Drain pump replacement | 3,800 |
| Labour | 2,000 |
| Transport (Nairobi) | FREE |
| Total Estimate | 7,300 |
✅ Customer approves quote via SMS, email, or WhatsApp.
🔧 How GossTech Repairs Washing Machines
Once approved, GossTech proceeds with repair:
- Source parts from:
- Authorized distributors
- Genuine OEM suppliers
- Technician performs repair on-site (or collects machine if workshop repair needed)
- Tests machine thoroughly post-repair
- Provides 3-6 months warranty on parts & labour
- Issues repair receipt and service report
👉 Same-day repair possible in Nairobi and major towns (if parts are in stock).
🌍 GossTech Coverage Across Kenya
GossTech has a network of trained technicians covering Nairobi and over 20 major towns in Kenya.
Here’s a table of towns served and average response times:
| Region | Major Towns Covered | Average Response Time |
|---|---|---|
| Nairobi County | Nairobi, Kiambu, Thika | Same day |
| Central Kenya | Nyeri, Murang’a, Embu, Kerugoya | 1 day |
| Coast Region | Mombasa, Malindi, Kilifi, Diani | 1-2 days |
| Rift Valley | Nakuru, Eldoret, Naivasha, Kericho, Kitale | 1 day |
| Western Kenya | Kisumu, Kakamega, Bungoma | 2 days |
| Eastern Kenya | Meru, Isiolo, Chuka | 1-2 days |
| North Eastern | Garissa, Wajir (limited service) | 3-4 days |
✅ Free transport within Nairobi County
✅ Service available 7 days a week
📝 Benefits of Choosing GossTech
| Benefit | Details |
|---|---|
| Warranty | 3-6 months warranty on all repairs |
| Certified Technicians | Trained professionals with appliance expertise |
| Genuine Parts | Original parts sourced from authorized dealers |
| Transparent Pricing | No hidden fees; upfront quotes |
| Wide Coverage | Service across major towns in Kenya |
| Emergency Repair Available | Same-day service for urgent cases |
🕒 Repair Process Flow at GossTech
Below is a simplified flow of how GossTech handles washing machine error repairs:
- Customer Inquiry → via phone/WhatsApp/web
- Remote Diagnosis → basic troubleshooting guidance
- On-site Diagnosis → technician visit for testing
- Quotation → detailed cost breakdown
- Approval → customer confirms repair
- Repair → repair performed with warranty
- Testing & Report → machine tested & report issued
- After-sales Support → free phone support for 30 days
💬 Customer Testimonials
✅ “GossTech fixed my Samsung washer in 3 hours! Loved the transparent pricing and warranty.” – Sheila, Nairobi
✅ “Technician in Nakuru arrived the next day, replaced pump, and machine works like new.” – John, Nakuru
✅ “Great customer service – explained error code over WhatsApp, technician followed up on time.” – Mwende, Mombasa
🏢 Contact GossTech Kenya
| Contact Method | Details |
|---|---|
| Phone | +254 723613664 |
| +254 723613664 | |
| info@gosstech.co.ke | |
| Website | www.gosstech.co.ke |
| Social Media | @GossTech (Facebook, Instagram) |
✅ Operating hours: Monday–Sunday, 8am–7pm
✅ Emergency hotline for urgent repairs available until 9pm
✍️ Final Summary
When your washing machine displays an error code, it signals a specific fault requiring professional attention. GossTech offers a structured, reliable, and transparent repair process in Nairobi and major towns across Kenya.
From remote diagnosis to onsite repair with warranty, GossTech ensures your washing machine is back in operation with minimal disruption.
Whether you’re in Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, or Nyeri, GossTech technicians are equipped to handle washing machine errors swiftly, professionally, and affordably.
✅ Need repair? Call GossTech today and get your washing machine fixed with a peace-of-mind warranty!