Television Repair in Nairobi
Sony TV Repair in Nairobi & Across Kenya — GossTech Services
Description: Professional Sony television (LED, OLED, QLED, Smart TV) repair services in Nairobi and across Kenya by GossTech. Fast diagnostics, genuine parts, on-site & workshop repairs for homes and businesses. Call 0723613664 | info@gosstech.co.ke | www.gosstech.co.ke
Why choose GossTech for your Sony TV repair?
GossTech is a trusted provider of television repair across Nairobi and Kenya. We specialise in Sony TVs — from older LCD/LED models to modern OLED and Smart Android Sony Bravia sets. Our technicians are trained on Sony board layouts, firmware issues, panel problems and smart-OS fixes, so you get accurate diagnostics, cost-effective repairs, and a clear warranty on parts and labour.
Quick highlights
- Certified technicians experienced with Sony Bravia series (KDL, KD, XBR, A8/A90, XR series).
- On-site service for most Nairobi estates; secure workshop for panel replacements and complex board repairs.
- Transparent pricing, itemised quotes, and warranty on replaced parts.
- Repairs for residential and commercial clients (hotels, bars, schools, offices).
Areas & estates in Nairobi served by GossTech
GossTech covers Nairobi city and greater Nairobi. We serve all major residential and commercial estates — including, but not limited to:
Central & CBD: Nairobi CBD, Luthuli Avenue, Upper Hill, Industrial Area, Westlands, Hurlingham.
West & Northwest: Westlands, Parklands, Gigiri, Riverside, Runda, Kitisuru, Muthaiga, Ridgeways.
Kilimani / Lavington / Kileleshwa Corridor: Kilimani, Lavington, Kileleshwa, Loresho, Spring Valley, Hurlingham.
South & Southwest: Lang’ata, Lang’ata Road, Karen, Muguga, Ongata Rongai (Rongai), South B, South C.
East & Eastlands: Embakasi, Embakasi South, Donholm, Buruburu, Umoja, Kayole, Komarock, Dandora, Kayole, Njiru.
North & Northeast: Kasarani, Roysambu, Zimmerman, Umoja, Mathare (select services), Kariobangi.
Other key areas: Ngara, Ngong Road, Thika Road corridor, Mombasa Road, Nakuru Road corridor, and surrounding satellite towns.
If your estate isn’t listed above, contact us — we likely cover it or can arrange pickup/drop-off. (Phone: 0723613664)
Sony TV problems we fix (comprehensive table)
| Symptom / Problem | Likely causes | What GossTech will do (diagnose & repair) |
|---|---|---|
| TV won’t power on / no indicator light | Faulty power board, blown capacitors, bad power supply, mains issues | Visual inspection → bench test → replace power board/capacitors or repair power traces → verify mains and remote/power button |
| TV turns on but no backlight / dark screen | Backlight inverter failure, LED strip failure (LED TVs), T-Con or panel issue | Test backlight with torch → measure LED strings → replace inverter or LED strips; if panel faulty, advise replacement options |
| Sound but no picture / lines on screen | T-Con board failure, LVDS cable, panel damage | Swap/test T-Con → check LVDS connectors → replace T-Con or repair ribbon connectors |
| Distorted picture / vertical/horizontal lines | Loose ribbon cables, driver ICs, bad connectors | Re-seat flex cables → replace driver boards if needed → clean contacts |
| Flickering / random brightness changes | Faulty backlight driver, power fluctuations, firmware bug | Stability testing → replace driver board or update firmware → stabilize mains with surge protection |
| No Wi-Fi / Smart features not working | Firmware bugs, faulty Wi-Fi module, corrupted system | Software reset → firmware update → replace Wi-Fi module or repair board |
| Remote not working / IR sensor issues | Dead battery, IR sensor failure, pairing issue | Test remote → re-pair, replace remote/IR sensor if required |
| HDMI / USB ports not working | Damaged port, solder joint failure, faulty board | Test inputs → repair/replace HDMI/USB board or reflow solder joints |
| TV restarts or freezes | Overheating, bad capacitors, firmware loop | Thermal checks → replace weak caps → firmware reinstall |
| Burnt/black spots on screen / image retention | Panel damage, localised LED failure | Panel inspection → diagnose if panel salvageable; usually panel replacement required |
| Audio distortion / no audio | Faulty audio amp, speaker damage, software | Test speakers and amplifier → replace speaker or amplifier board; firmware checks |
| Lines or color problems after power surge | Damaged board components, ESD | Full board inspection → replace affected ICs/boards; recommend surge protection |
| Smart app crashes / streaming issues | App compatibility, outdated firmware, network issue | Update firmware → clear app cache or factory reset → network troubleshooting |
How GossTech diagnoses Sony TVs — our step-by-step process
- Remote triage (phone support) — We begin with quick troubleshooting steps you can try at home (power reset, checking mains, swapping HDMI cables). This saves time and may resolve simple problems immediately.
- On-site inspection — For faults needing hands-on checks, our technician visits your location (Nairobi on-site), inspects the unit, and runs preliminary diagnostics. We check model, serial number, and warranty status (if any).
- Secure lab bench testing — If a board/panel needs deeper testing, we take the TV to our workshop. We bench-test power supplies, measure voltages, test LED/backlight strings, and run firmware diagnostics.
- Itemised quotation — You get a clear quote: parts, labour, turnaround time, and warranty terms. No hidden fees.
- Authorized repair or replacement — With your approval we proceed. For panel or major component replacements we discuss alternatives (repair vs. replace) and source compatible high-quality parts.
- Quality & burn-in testing — After repair we run a burn-in cycle to ensure stability (minimum hours), re-test smart functionality and inputs, then return the TV to you.
- Warranty & aftercare — We provide a parts & labour warranty and tips to prolong your TV’s life (surge protector, ventilation, proper mounting).
Typical repair times & cost ranges (estimates)
- Minor software/network issues, remote problems: same day (on-site) — low cost.
- Power board / T-Con / small board repairs: 1–3 working days.
- Backlight or LED strip replacements: 2–5 working days depending on parts.
- Panel replacement: varies — parts availability dependent (we’ll offer repair vs replacement advice).
(Exact times depend on parts availability and model. We provide an ETA with every quote.)
Other TV brands & models GossTech repairs
GossTech repairs a wide range of television brands and models beyond Sony, including:
| Brand | Typical models / lines |
|---|---|
| Samsung | QLED, Crystal UHD, The Frame, Smart TVs |
| LG | OLED, NanoCell, LED Smart TVs |
| Hisense | ULED, Smart TV series |
| TCL | 4K Roku / Android TVs |
| Panasonic | LED, Plasma (older), Smart TVs |
| Philips | Ambilight, LED Smart TVs |
| Sharp | LED/Smart TVs |
| Tecno / Infinix | Entry-level smart TVs (where available) |
We also support various TV technologies: LCD, LED, OLED, QLED, Plasma (legacy), and Smart TV OS platforms (Android TV, webOS, Tizen, Roku, proprietary OS).
Parts & quality assurance
- We use high-quality compatible parts and, where available, genuine Sony components.
- All replaced boards and panels are tested before installation.
- Repaired TVs undergo stress testing (burn-in), input checks (HDMI, USB, AV), network testing, and picture/audio calibration.
- Warranty: GossTech provides a parts & labour warranty — duration depends on the part replaced (standard terms provided with quote).
Preventive maintenance tips for Sony TVs
- Use a surge protector or UPS to prevent damage from power spikes.
- Keep vents unobstructed; ensure adequate airflow so internal components don’t overheat.
- Avoid prolonged display of static high-contrast images to reduce image retention risk.
- Clean screen gently with microfiber and proper cleaners — avoid harsh chemicals.
- Update firmware when recommended by Sony or GossTech techs.
Pricing transparency (example table)
| Service | Typical cost range (KES) | Notes |
|---|---|---|
| Diagnostic (call/onsite) | 500–1,500 | Waived if repair accepted |
| Power board repair / replacement | 3,000–12,000 | Model dependent |
| T-Con board replacement | 2,500–8,000 | Depends on model |
| LED strip / backlight replacement | 4,000–18,000 | Panel size & model dependent |
| Full panel replacement | 15,000–80,000+ | Often expensive vs replacement TV for older sets |
| Firmware/Smart OS repair | 1,500–5,000 | Same-day possible |
Prices are indicative. GossTech gives a specific, itemised quote after inspection.
FAQs
Q: Do you use original Sony parts?
A: Where available we use genuine Sony parts; otherwise we fit high-quality OEM-compatible parts and disclose this in the quote.
Q: Can you repair a cracked/broken TV screen?
A: Physical panel cracks usually require panel replacement. We’ll advise cost vs replacement value and offer sourcing options.
Q: Do you service warranty claims?
A: If your Sony TV is under manufacturer warranty, we’ll guide you on the official service route. For out-of-warranty repairs GossTech provides cost-effective solutions.
Q: Do you offer on-site repairs?
A: Yes — for many faults we repair on-site in Nairobi. For complex board/panel repairs we collect and return the TV from our workshop.
How to book a repair
- Call / WhatsApp: 0723613664 — give model number (e.g., Sony KD-43X80J) and a short description of the problem.
- Email: info@gosstech.co.ke with photos or short video of the fault (especially helpful for screen issues).
- Website: Visit www.gosstech.co.ke to submit a repair request form.
Provide model & serial number where possible for faster parts checks.
Final note — GossTech commitment
At GossTech we combine technical expertise with clear communication and fair pricing. Whether it’s a Sony Bravia showing lines on screen, a Smart TV struggling to stream, or a power failure, we diagnose precisely and fix reliably — with aftercare and warranty to give you peace of mind.
Contact us now: 0723613664 | info@gosstech.co.ke | www.gosstech.co.ke