Dishwasher Repair Services in Kenya | GossTech 0723613664
Dishwasher Producing Burning Smell or Smoke: GossTech Diagnostic and Repair Guide (Kenya-Wide)
1. Introduction
A dishwasher emitting a burning smell or visible smoke is a serious safety concern. It could indicate anything from an overheating motor to melted internal components. GossTech, a leading appliance repair company in Kenya, offers professional services to diagnose and fix these issues efficiently and safely. This guide breaks down their entire process, ensuring transparency for clients across Nairobi and other major Kenyan towns.
2. Causes of Burning Smell or Smoke in Dishwashers
| Cause | Description | Danger Level |
|---|
| Burnt Wiring or Electrical Short | Wires may be frayed, overloaded, or melted due to age or power surges. | 🔴 High |
| Motor Overheating | The motor may overwork due to a blocked pump or faulty bearings. | 🔴 High |
| Melted Plastic (e.g., utensils or dishwasher parts) | Plastic components or dishes may fall onto the heating element. | 🟠 Medium |
| Burning Rubber Seal or Gasket | Rubber seals near the motor or door can deteriorate and burn. | 🟠 Medium |
| Faulty Heating Element | Heating coil may overheat or spark due to malfunction. | 🔴 High |
| Debris on Heating Element | Grease, food, or plastic items touching the element during drying. | 🟡 Low |
| Pump Motor Malfunction | A seized motor draws excess current and can burn. | 🔴 High |
3. GossTech’s Diagnostic Process
GossTech follows a thorough and standardized process for diagnosing a burning smell or smoke issue in dishwashers.
Step 1: Customer Intake & Preliminary Safety Check
| Action | Details |
|---|
| Call or Online Booking | Customers report symptoms (burning smell, smoke, noises). |
| Initial Questions | Age of dishwasher, model, when the smell occurs (start, mid-cycle, end). |
| Safety Instructions | Customer is advised to turn off the dishwasher and disconnect power. |
Step 2: On-Site Technician Visit
| Checklist | Explanation |
|---|
| Visual Inspection | Technicians check for signs of melting, burn marks, or exposed wires. |
| Electrical Testing | Use of multimeter to test for continuity, shorts, and voltage drops. |
| Motor Testing | Check for excessive heat, noise, or resistance in the motor windings. |
| Component Testing | Heating element, pump, and timer are individually tested. |
| Burnt Odor Trace | Following the source of the smell using heat signatures and residue. |
Step 3: Root Cause Identification
| Component | Potential Issues | GossTech Testing Method |
|---|
| Wiring Harness | Melted insulation, loose connectors | Visual + Multimeter continuity check |
| Heating Element | Sparks, overheat, cracked casing | Voltage and resistance testing |
| Circulation Pump | Jammed impeller, overheating | Disassembly + motor load test |
| Control Board | Burnt relays or shorted circuits | PCB inspection + test bench diagnostics |
| Thermostat | Failure to cut off heating | Heat test with thermal camera |
4. Quotation Process (Transparent and Structured)
GossTech prepares quotes after the diagnosis using the following method:
| Quotation Component | Details |
|---|
| Diagnosis Fee | KSh 1,500 in Nairobi (varies slightly by location); waived if repair is accepted. |
| Parts Cost | Based on manufacturer and availability (OEM or equivalent). |
| Labour Charges | Fixed tier depending on repair complexity (see next table). |
| Transport Charges | Based on distance from nearest service center or town (KSh 300 – 1,500). |
| Turnaround Time Estimate | Included in the quote (usually 1–3 days for common parts). |
Labour Charges by Repair Type
| Repair Task | Estimated Labour (KSh) |
|---|
| Replace Heating Element | 2,500 – 3,500 |
| Replace Motor | 3,000 – 5,000 |
| Wiring Harness Replacement | 2,500 – 4,000 |
| Control Board Repair | 3,500 – 6,000 |
| Minor Internal Fix (clean/debris) | 1,000 – 1,800 |
5. Repair Process
After the client approves the quote, GossTech performs the repairs as follows:
Step-by-Step Repair Outline
A. Electrical Component Replacement
| Component | Procedure |
|---|
| Wiring Harness | Disconnect from board, label wires, replace harness, secure and test. |
| Control Board | Remove panel, disconnect connectors, install new board, run full test. |
| Heating Element | Unmount element, check terminals, install new unit, verify drying cycle. |
B. Mechanical Repairs
| Component | Procedure |
|---|
| Pump Motor | Drain unit, remove base panel, unbolt motor, install and test new pump. |
| Door Gasket | Remove old seal, clean frame, apply new seal, test for leaks and heat retention. |
C. Safety and Final Testing
| Check | Purpose |
|---|
| Electrical Leakage Test | Ensure grounding is safe. |
| Thermal Run Test | Ensure heating operates within safe limits. |
| Smoke and Odor Test | Full wash cycle run to confirm resolution. |
| Customer Demo | End-to-end demonstration of a test wash cycle. |
6. Areas Served by GossTech Across Kenya
GossTech offers dishwasher repair services in all major towns across the country. Here is a full list:
Main Service Regions
| Region | Towns/Cities Served |
|---|
| Nairobi County | Nairobi (Westlands, Karen, Kilimani, Lavington, Ruaka, Eastlands) |
| Kiambu County | Thika, Ruiru, Kikuyu, Limuru |
| Nakuru County | Nakuru Town, Naivasha, Gilgil |
| Mombasa County | Mombasa Island, Nyali, Bamburi, Likoni |
| Machakos County | Machakos Town, Mlolongo, Syokimau, Athi River |
| Kajiado County | Kitengela, Ngong, Kiserian, Ongata Rongai |
| Uasin Gishu County | Eldoret |
| Kisumu County | Kisumu City, Nyamasaria, Mamboleo |
| Nyeri County | Nyeri Town, Karatina |
| Meru County | Meru Town, Nkubu |
| Embu County | Embu Town |
| Laikipia County | Nanyuki |
| Kericho County | Kericho Town |
| Kakamega County | Kakamega Town |
| Narok County | Narok Town |
| Busia County | Busia Town |
| Migori County | Migori Town |
| Bungoma County | Bungoma Town |
| Trans Nzoia County | Kitale |
| Isiolo County | Isiolo Town |
7. Turnaround Time by Location
| Region | Typical Turnaround Time |
|---|
| Nairobi & Kiambu | Same-day to 48 hours |
| Mombasa, Kisumu, Nakuru, Eldoret | 2–3 business days |
| Other Towns | 3–5 business days (dependent on parts availability) |
8. Additional Dishwasher Problems Repaired by GossTech
| Issue | Description |
|---|
| Dishwasher won’t fill with water | Diagnosed via valve and float switch inspection. |
| Dishwasher won’t drain | Resolved via pump and hose check. |
| Dishwasher leaking | Seals, door gaskets, and tub integrity tested. |
| Dishwasher not heating water | Thermostat and heating element inspection. |
| Control panel not responding | Circuit board and touchpad replacements. |
| Loud or grinding noises | Pump, motor, or chopper blade replacement. |
| Dishwasher overfilling or flooding | Float switch and sensor diagnostics. |
9. Why Choose GossTech
| Feature | Benefit |
|---|
| Licensed Technicians | Trained in Samsung, Bosch, LG, Whirlpool, and other brands. |
| Countrywide Coverage | Fast response times across 20+ towns. |
| Transparent Pricing | Written quotes before work starts. |
| Genuine Parts | OEM or high-quality replacements. |
| Warranty | 3–6 months depending on repair type. |
| Emergency Services | Same-day urgent repairs in Nairobi and select towns. |
10. Conclusion
A burning smell or smoke from your dishwasher is not just inconvenient—it’s a serious fire hazard. GossTech provides a structured, expert-driven process to diagnose, quote, and repair these issues quickly and affordably across Kenya. From wiring and motors to heating elements and control boards, their technicians are equipped to resolve the problem safely and permanently.
If you’re located in Nairobi or any of the 20+ towns served by GossTech, you can expect professional service, transparent pricing, and long-lasting repairs.
