📌 Issue: Dishwasher Not Draining
🔍 Symptoms
- Water remaining at the bottom after a cycle
- Error codes on digital display (e.g., E24, E25 for Bosch, F02 for Whirlpool)
- Unusual humming sounds without drainage
- Foul smell due to stagnant water
🛠️ How GossTech Diagnoses the Problem
GossTech follows a structured 6-step diagnostic procedure:
| Step |
Action |
Details |
| 1. Initial Contact |
Client contacts GossTech via phone, WhatsApp, or website. |
The customer describes the issue. GossTech asks guiding questions (e.g., when did the problem start, is there an error code, is water pooling inside?). |
| 2. Appointment Scheduling |
Same-day or next-day appointment. |
Technician assigned based on location and availability. |
| 3. On-site Inspection |
Technician arrives at home/office. |
Equipped with tools and diagnostic kit. |
| 4. Component Testing |
Each part related to drainage is tested: drain pump, hose, check valve, filters, float switch, control board. |
Multimeter, voltage tester, and vacuum pump used. |
| 5. Blockage Check |
Technician inspects filters, hose, and garbage disposal (if connected). |
Uses flashlight, snake wire, or suction device. |
| 6. Diagnosis Report |
Summary given with a quote. |
Includes needed parts, estimated labor, and time required. |
🧾 Sample Quotation (for Nairobi)
Here’s a sample GossTech quote for a dishwasher not draining:
| Component |
Issue Found |
Solution |
Cost (KES) |
| Drain Filter |
Clogged with food debris |
Clean and flush filter |
1,000 |
| Drain Pump |
Burnt out motor |
Replace pump |
4,500–8,000 |
| Drain Hose |
Bent or blocked |
Replace or clear hose |
1,500–2,500 |
| Control Board |
Not sending voltage to pump |
Replace PCB |
8,000–12,000 |
| Labor (Nairobi) |
Includes diagnostics and repair |
– |
2,000–3,500 |
| Total (Example) |
– |
– |
KES 9,000–20,000 |
🔧 GossTech offers a 3-month service warranty on drainage-related repairs.
🔁 Common Parts Replaced or Serviced for Drainage Issues
| Part |
Function |
Why It Fails |
Repair/Replace? |
| Drain Pump |
Removes water at end of cycle |
Motor burnout, electrical faults |
Replace |
| Drain Hose |
Routes dirty water out |
Crimping, clogging, mold |
Replace/Clean |
| Non-return Valve |
Prevents backflow |
Debris jamming the flap |
Clean/Replace |
| Float Switch |
Detects water level |
Limescale or debris blockage |
Clean |
| Filter Assembly |
Catches food bits |
Clogged by debris |
Clean |
| Control Module |
Manages drainage signals |
Electrical fault, moisture damage |
Replace |
🌍 Towns & Regions GossTech Serves in Kenya
GossTech offers its services in the following towns, categorized by region:
1. Nairobi County
- Nairobi (CBD, Westlands, Kilimani, Karen, Eastlands, South B/C, Lavington, Parklands)
- Ongata Rongai
- Ruiru
- Ruaka
- Thika
- Kitengela
- Athi River
- Mlolongo
2. Central Kenya
| Town |
Counties |
| Nyeri |
Nyeri |
| Karatina |
Nyeri |
| Murang’a |
Murang’a |
| Embu |
Embu |
| Kerugoya |
Kirinyaga |
| Nanyuki |
Laikipia |
| Meru |
Meru |
3. Rift Valley
| Town |
Counties |
| Nakuru |
Nakuru |
| Naivasha |
Nakuru |
| Eldoret |
Uasin Gishu |
| Kericho |
Kericho |
| Bomet |
Bomet |
| Kitale |
Trans Nzoia |
| Narok |
Narok |
4. Western Kenya
| Town |
Counties |
| Kisumu |
Kisumu |
| Kakamega |
Kakamega |
| Bungoma |
Bungoma |
| Vihiga |
Vihiga |
5. Eastern Kenya
| Town |
Counties |
| Machakos |
Machakos |
| Makueni |
Makueni |
| Kitui |
Kitui |
| Isiolo |
Isiolo |
6. Coastal Kenya
| Town |
Counties |
| Mombasa |
Mombasa |
| Malindi |
Kilifi |
| Diani |
Kwale |
| Kilifi |
Kilifi |
| Lamu |
Lamu |
| Voi |
Taita Taveta |
🧪 Tools Used by GossTech Technicians
| Tool |
Purpose |
| Multimeter |
Test pump and control board voltage |
| Mini wet-vacuum |
Extract standing water |
| Dishwasher test plug |
Simulate draining cycles |
| Flashlight |
Visual inspection |
| Drain snake wire |
Unblock hoses |
| Detergent tablets |
Test cleaning after repair |
| Portable power tester |
Test pump in isolation |
📆 Service Turnaround Time
| Service Type |
Duration |
| Diagnosis Only |
30–45 minutes |
| Minor Repair (Cleaning) |
Same day |
| Part Replacement |
1–2 days (if part is in stock) |
| Rare Parts Replacement |
2–5 days (with delivery) |
💬 Customer Service & Follow-Up
| Support Channel |
Availability |
| WhatsApp |
7 days a week |
| Phone Call |
Mon–Sat (8am–6pm) |
| In-App Chat (if app used) |
24/7 |
| Email |
Response within 12 hrs |
| Technician Follow-Up |
3–5 days after repair |
📉 Prevention Tips Given by GossTech Technicians
GossTech offers these after-repair tips to prevent future drainage issues:
| Tip |
Benefit |
| Rinse dishes before loading |
Reduces food debris |
| Run hot water at sink before cycle |
Boosts initial water temperature |
| Clean filter weekly |
Prevents blockage |
| Use recommended detergent/tablets |
Prevents limescale and buildup |
| Avoid overloading the dishwasher |
Allows proper water flow |
| Do monthly vinegar+baking soda cycle |
Natural descaling |
🧰 Other Dishwasher Issues GossTech Fixes
| Issue |
Symptoms |
| Dishwasher not filling |
Humming sound, empty tub |
| Overfilling/Flooding |
Leaking water from door |
| Strange noises during cycle |
Grinding, humming, or rattling |
| Not dispensing detergent |
Tablet remains intact |
| Dishwasher smells or smokes |
Burning odor or visible smoke |
| Dishwasher leaking |
Water pooling beneath |
📲 How to Book a Dishwasher Repair with GossTech
| Method |
Details |
| Phone |
Call or WhatsApp GossTech support line |
| Website |
Fill a service request form |
| Email |
Send email to us, reply in two days |
| Technician Visit |
Available 7 days a week, 8am–6pm |
🧾 Payment Options
| Mode |
Accepted? |
| M-Pesa |
✅ Yes |
| Cash on Delivery |
✅ Yes |
| Bank Transfer |
✅ Yes |
| Debit/Credit Card |
✅ Yes (in select towns) |
| Lipa Polepole Plan |
✅ Available for repairs above KES 10,000 |
📍 Summary: Why Choose GossTech?
- ✅ Nationwide coverage across Kenya
- 🛠️ Certified dishwasher technicians
- 💰 Upfront, transparent quotations
- 🚐 Fast response, usually same-day in cities
- 🔄 3-month service warranty
- ☎️ Responsive customer care via WhatsApp, phone, and email
