📌 Issue: Dishwasher Not Draining
🔍 Symptoms
- Water remaining at the bottom after a cycle
- Error codes on digital display (e.g., E24, E25 for Bosch, F02 for Whirlpool)
- Unusual humming sounds without drainage
- Foul smell due to stagnant water
🛠️ How GossTech Diagnoses the Problem
GossTech follows a structured 6-step diagnostic procedure:
Step | Action | Details |
---|
1. Initial Contact | Client contacts GossTech via phone, WhatsApp, or website. | The customer describes the issue. GossTech asks guiding questions (e.g., when did the problem start, is there an error code, is water pooling inside?). |
2. Appointment Scheduling | Same-day or next-day appointment. | Technician assigned based on location and availability. |
3. On-site Inspection | Technician arrives at home/office. | Equipped with tools and diagnostic kit. |
4. Component Testing | Each part related to drainage is tested: drain pump, hose, check valve, filters, float switch, control board. | Multimeter, voltage tester, and vacuum pump used. |
5. Blockage Check | Technician inspects filters, hose, and garbage disposal (if connected). | Uses flashlight, snake wire, or suction device. |
6. Diagnosis Report | Summary given with a quote. | Includes needed parts, estimated labor, and time required. |
🧾 Sample Quotation (for Nairobi)
Here’s a sample GossTech quote for a dishwasher not draining:
Component | Issue Found | Solution | Cost (KES) |
---|
Drain Filter | Clogged with food debris | Clean and flush filter | 1,000 |
Drain Pump | Burnt out motor | Replace pump | 4,500–8,000 |
Drain Hose | Bent or blocked | Replace or clear hose | 1,500–2,500 |
Control Board | Not sending voltage to pump | Replace PCB | 8,000–12,000 |
Labor (Nairobi) | Includes diagnostics and repair | - | 2,000–3,500 |
Total (Example) | - | - | KES 9,000–20,000 |
🔧 GossTech offers a 3-month service warranty on drainage-related repairs.
🔁 Common Parts Replaced or Serviced for Drainage Issues
Part | Function | Why It Fails | Repair/Replace? |
---|
Drain Pump | Removes water at end of cycle | Motor burnout, electrical faults | Replace |
Drain Hose | Routes dirty water out | Crimping, clogging, mold | Replace/Clean |
Non-return Valve | Prevents backflow | Debris jamming the flap | Clean/Replace |
Float Switch | Detects water level | Limescale or debris blockage | Clean |
Filter Assembly | Catches food bits | Clogged by debris | Clean |
Control Module | Manages drainage signals | Electrical fault, moisture damage | Replace |
🌍 Towns & Regions GossTech Serves in Kenya
GossTech offers its services in the following towns, categorized by region:
1. Nairobi County
- Nairobi (CBD, Westlands, Kilimani, Karen, Eastlands, South B/C, Lavington, Parklands)
- Ongata Rongai
- Ruiru
- Ruaka
- Thika
- Kitengela
- Athi River
- Mlolongo
2. Central Kenya
Town | Counties |
---|
Nyeri | Nyeri |
Karatina | Nyeri |
Murang'a | Murang'a |
Embu | Embu |
Kerugoya | Kirinyaga |
Nanyuki | Laikipia |
Meru | Meru |
3. Rift Valley
Town | Counties |
---|
Nakuru | Nakuru |
Naivasha | Nakuru |
Eldoret | Uasin Gishu |
Kericho | Kericho |
Bomet | Bomet |
Kitale | Trans Nzoia |
Narok | Narok |
4. Western Kenya
Town | Counties |
---|
Kisumu | Kisumu |
Kakamega | Kakamega |
Bungoma | Bungoma |
Vihiga | Vihiga |
5. Eastern Kenya
Town | Counties |
---|
Machakos | Machakos |
Makueni | Makueni |
Kitui | Kitui |
Isiolo | Isiolo |
6. Coastal Kenya
Town | Counties |
---|
Mombasa | Mombasa |
Malindi | Kilifi |
Diani | Kwale |
Kilifi | Kilifi |
Lamu | Lamu |
Voi | Taita Taveta |
🧪 Tools Used by GossTech Technicians
Tool | Purpose |
---|
Multimeter | Test pump and control board voltage |
Mini wet-vacuum | Extract standing water |
Dishwasher test plug | Simulate draining cycles |
Flashlight | Visual inspection |
Drain snake wire | Unblock hoses |
Detergent tablets | Test cleaning after repair |
Portable power tester | Test pump in isolation |
📆 Service Turnaround Time
Service Type | Duration |
---|
Diagnosis Only | 30–45 minutes |
Minor Repair (Cleaning) | Same day |
Part Replacement | 1–2 days (if part is in stock) |
Rare Parts Replacement | 2–5 days (with delivery) |
💬 Customer Service & Follow-Up
Support Channel | Availability |
---|
WhatsApp | 7 days a week |
Phone Call | Mon–Sat (8am–6pm) |
In-App Chat (if app used) | 24/7 |
Email | Response within 12 hrs |
Technician Follow-Up | 3–5 days after repair |
📉 Prevention Tips Given by GossTech Technicians
GossTech offers these after-repair tips to prevent future drainage issues:
Tip | Benefit |
---|
Rinse dishes before loading | Reduces food debris |
Run hot water at sink before cycle | Boosts initial water temperature |
Clean filter weekly | Prevents blockage |
Use recommended detergent/tablets | Prevents limescale and buildup |
Avoid overloading the dishwasher | Allows proper water flow |
Do monthly vinegar+baking soda cycle | Natural descaling |
🧰 Other Dishwasher Issues GossTech Fixes
Issue | Symptoms |
---|
Dishwasher not filling | Humming sound, empty tub |
Overfilling/Flooding | Leaking water from door |
Strange noises during cycle | Grinding, humming, or rattling |
Not dispensing detergent | Tablet remains intact |
Dishwasher smells or smokes | Burning odor or visible smoke |
Dishwasher leaking | Water pooling beneath |
📲 How to Book a Dishwasher Repair with GossTech
Method | Details |
---|
Phone | Call or WhatsApp GossTech support line |
Website | Fill a service request form |
Email | Send email to us, reply in two days |
Technician Visit | Available 7 days a week, 8am–6pm |
🧾 Payment Options
Mode | Accepted? |
---|
M-Pesa | ✅ Yes |
Cash on Delivery | ✅ Yes |
Bank Transfer | ✅ Yes |
Debit/Credit Card | ✅ Yes (in select towns) |
Lipa Polepole Plan | ✅ Available for repairs above KES 10,000 |
📍 Summary: Why Choose GossTech?
- ✅ Nationwide coverage across Kenya
- 🛠️ Certified dishwasher technicians
- 💰 Upfront, transparent quotations
- 🚐 Fast response, usually same-day in cities
- 🔄 3-month service warranty
- ☎️ Responsive customer care via WhatsApp, phone, and email