🚫 Dishwasher Detergent Not Dispensing – Overview
When your dishwasher isn’t dispensing detergent, dishes come out greasy or dirty even after a full wash cycle. This issue may be caused by:
| Possible Cause | Explanation |
|---|
| Faulty Detergent Dispenser | The spring-loaded door may be broken or the dispenser mechanism is stuck. |
| Electrical Control Board Failure | The control panel may not be sending a signal to open the detergent compartment. |
| Wax Motor or Bi-Metal Release Failure | These mechanical parts trigger the dispenser door. A fault prevents activation. |
| Clogged or Jammed Dispenser Compartment | Detergent residue, foreign objects, or overfilled powder can jam the unit. |
| Water Spray Arm Malfunction | If the arm doesn’t rotate or spray correctly, detergent doesn’t get washed out. |
| Improper Loading or Blockage | Items in the dishwasher may block the dispenser from opening. |
| Low Water Temperature or Pressure | This may prevent proper detergent activation and rinsing. |
🔧 Step-by-Step: How GossTech Diagnoses & Repairs the Problem
🧪 1. Initial Inspection & Diagnosis
| Stage | Activity | Details |
|---|
| 1.1 | Customer Call / Booking | GossTech receives a call via hotline, WhatsApp, or online booking. The technician collects initial symptoms from the customer. |
| 1.2 | On-Site Visit | A certified technician visits the site, typically within 24–48 hours of booking (same-day service in Nairobi). |
| 1.3 | Physical Inspection | The technician examines the detergent dispenser, checking if it opens during the wash cycle. |
| 1.4 | Functional Testing | The dishwasher is run through a short cycle to test spray arms, dispenser activation, and water flow. |
| 1.5 | Multimeter Testing | Electrical components such as the wax motor, solenoid, and control board are tested for continuity and signal output. |
| 1.6 | Internal Component Access | If required, the door panel is opened to examine the dispenser assembly. |
| 1.7 | Obstruction Check | The dispenser tray is cleaned of debris, and any user-loading error is addressed. |
📝 Diagnosis Summary
Once testing is complete, GossTech provides the client with a summary that includes:
- Root cause of failure
- Components needing replacement or repair
- Estimated duration of service
- Preventive care tips
💵 2. Quoting – Transparent & Location-Sensitive Pricing
GossTech uses a structured quoting model based on the nature of the fault and the customer’s location.
Table: Quoting Structure
| Component / Service | Estimated Cost (KES) | Details |
|---|
| On-site Diagnostic Fee | 800 – 1,200 | Waived if repair is approved. Higher in remote areas. |
| Dispenser Door Repair | 1,500 – 2,500 | Includes adjustment or spring replacement. |
| Full Dispenser Replacement | 3,000 – 5,500 | Includes parts and labor. Depends on model (Bosch, LG, Samsung, etc.). |
| Wax Motor / Solenoid Replacement | 2,500 – 4,000 | For models using mechanical release mechanisms. |
| Control Panel Repair | 4,000 – 7,000 | Software reset or board soldering. |
| New Control Board Installation | 6,500 – 12,000 | Only if required. OEM-sourced parts. |
| Labour Charge | 1,000 – 2,000 | Based on repair duration. |
| Return Visit / Follow-Up Charge | Free | Included under warranty if same issue recurs. |
Payment Methods:
- M-Pesa
- Card
- Cash on service
- Bank transfer (for businesses or apartments)
🛠️ 3. Repair – Professional & Guaranteed Workmanship
Once the client approves the quote, GossTech proceeds with repairs:
| Repair Step | Process |
|---|
| 3.1 | Disassembly of dishwasher door to access dispenser unit |
| 3.2 | Replacement or adjustment of faulty spring, motor, or door catch |
| 3.3 | Cleaning of dispenser compartment and surrounding channels |
| 3.4 | Wiring check and replacement of connectors if corroded or shorted |
| 3.5 | Control board testing and software update (if programmable) |
| 3.6 | Reassembly and complete cycle test with detergent |
| 3.7 | Final functional demo and customer approval |
🛡️ 4. Warranty & Support
| Service | Details |
|---|
| Repair Warranty | 3–6 months depending on component |
| Follow-Up Support | Free within warranty period |
| Customer Education | Technician advises on detergent type, proper loading, and maintenance |
| Spare Part Sourcing | GossTech uses OEM parts and offers alternatives for budget-conscious clients |
🌍 Areas Covered – Major Towns & Regions in Kenya
GossTech provides nationwide dishwasher repair services, with active technicians and local agents in the following regions:
Table: Towns and Cities Served by GossTech
| Region | Towns/Cities Covered |
|---|
| Nairobi County | Nairobi CBD, Westlands, Karen, Lang’ata, Eastlands, Runda, Lavington, South B/C, Kileleshwa |
| Central Kenya | Nyeri, Karatina, Murang’a, Kiambu, Thika, Limuru, Nanyuki |
| Rift Valley | Nakuru, Naivasha, Eldoret, Kericho, Kitale, Bomet |
| Eastern Kenya | Machakos, Makueni, Embu, Meru, Chuka |
| Coastal Region | Mombasa, Malindi, Kilifi, Diani, Ukunda |
| Nyanza | Kisumu, Homa Bay, Migori, Kisii, Bondo |
| Western Kenya | Kakamega, Bungoma, Busia, Vihiga |
| North Eastern Kenya | Garissa, Wajir, Mandera (limited service; advance booking only) |
✅ Other Dishwasher Issues Fixed by GossTech
In addition to detergent dispenser problems, GossTech repairs:
| Problem | Typical Repair |
|---|
| Dishwasher not filling with water | Inlet valve replacement, float switch repair |
| Dishwasher overfilling or flooding | Pressure sensor calibration, drain pump service |
| Dishwasher leaking | Gasket replacement, cracked hose repair |
| Dishwasher making noise | Motor, impeller, or spray arm issues |
| Dishwasher door not closing | Hinge and latch replacement |
| Dishwasher smells or smoke | Wiring faults, burnt control board, motor overheating |
| Dishwasher not draining | Drain hose unblocking, pump motor repair |
| Dishwasher leaves residue | Water temp sensor, hard water buildup removal |
📞 How to Book GossTech Services
🧼 Tips to Avoid Detergent Dispenser Problems
- Always clean the detergent drawer after each cycle.
- Do not overfill the dispenser or use poor-quality detergent.
- Avoid blocking the dispenser door with dishes or utensils.
- Use rinse aid to help detergent dissolve better.
- Run dishwasher on high-temp wash occasionally to prevent residue buildup.
