Washing Machine Repair in Nairobi
Washing Machine Repair & Maintenance in Nairobi — GossTech Services
Expert Washing Machine Repair & Maintenance in Nairobi | GossTech
Description: Fast, reliable washing machine repair & maintenance across Nairobi and surrounding towns. GossTech fixes all brands, diagnoses every fault, and services other household appliances. Contact +254723613664 / info@gosstech.co.ke.
Contact GossTech
Phone: +254 723 613 664
Email: info@gosstech.co.ke
Website: www.gosstech.co.ke
Introduction
Your washing machine is one of the household workhorses — until it isn’t. When it stops draining, starts leaking, or simply won’t start, you need a trusted, fast, and professional repair partner in Nairobi. GossTech provides expert washing machine repair and preventive maintenance across Nairobi and nearby towns. We diagnose problems precisely, repair with quality parts, and offer clear pricing and warranty on repairs. This pillar post explains where we serve, every common washing machine problem and how we diagnose and fix it, which brands we support, additional appliances we repair across Kenya, and practical maintenance tips to extend your machine’s life.
Areas & Estates Served (Nairobi and Surrounding Towns)
GossTech covers Nairobi County comprehensively and serves many surrounding towns and estates. Below is a detailed list of the estates, neighborhoods, and nearby towns we regularly serve. If your estate is not listed, contact us — we almost certainly cover it or can arrange a call-out.
Core Nairobi Areas | Major Estates & Neighborhoods | Surrounding Towns / Suburbs |
---|---|---|
Nairobi CBD & Central | Luthuli Ave, Kencom, Koinange Street, University Way | Thika, Ruiru, Kiambu |
Westlands & Upper Hill | Westlands, Parklands, Kilimani, Kileleshwa | Limuru, Kikuyu |
Lang’ata & Karen | Lang’ata, Karen, Ngong Road, South C | Rongai, Kitengela |
Eastlands | Buruburu (Phases 1–5), Embakasi, Umoja, Kayole, Dandora | Athi River |
South Nairobi | South C, South B, Lavington, Lang’ata Road | Ongata Rongai |
Northern Nairobi | Roysambu, Mathare, Kasarani, Kahawa | Thika Road corridor |
Industrial & Mixed Use | Industrial Area, Gikomba, Nairobi West | Machakos |
Residential Estates | Parklands, Runda, Gigiri, Zimmerman | Kiambu Town |
High-density & Satellite | Kibera, Huruma, Korogocho | Juja, Gatundu |
(If you need a printable service-area list formatted for a flyer or web page, tell us and we’ll prepare a downloadable version.)
Brands GossTech Repairs
GossTech technicians are factory-trained or certified, experienced with both front-load and top-load models, and repair the major brands available in Kenya. We repair both domestic and semi-commercial machines.
Major brands supported:
- Samsung
- LG
- Whirlpool
- Bosch
- Hisense
- Defy
- Haier
- Electrolux
- Panasonic
- Beko
- Sharp
- Kelvinator
- Miele (selected models)
- Local / generic brands (various)
If you have a rare or older model, we will still diagnose and advise on repair or replacement options.
Other Appliances Repaired by GossTech (Nairobi & Across Kenya)
GossTech is not just washing machines. We service a broad range of household and light commercial electrical appliances:
Appliance Type | Typical Services |
---|---|
Refrigerators & Freezers | Compressor replacement, gas refill, thermostat, leak detection |
Televisions (LED/LCD/Smart) | Power board repair, software updates, screen replacement |
Ovens & Stoves (Electric & Gas) | Element replacement, gas valve servicing, calibration |
Microwaves | Magnetron replacement, door seals, turntable motors |
Water Heaters (Geysier) | Element replacement, thermostat, tank repair |
Dishwashers | Pump & spray arm repair, seal replacement, diagnostics |
Dryers & Tumble Dryers | Drum bearings, belts, heating elements |
Small Appliances | Vacuum cleaners, blenders, mixers, irons |
Solar Inverter & Battery Systems | Basic troubleshooting, inverter resets, battery testing (selected models) |
Common Washing Machine Problems — Diagnosis & Repair (Every Fault Explained)
Below is a comprehensive list of common faults washing machines develop, how GossTech diagnoses them, and typical repairs. We list faults one by one and explain our step-by-step approach.
Note: Diagnosis always begins with a visual inspection and a short in-home test (where safe), followed by further testing with meters and component bench-testing if required.
1. Machine won’t start (no power)
Symptoms: No lights, no drum movement, no sounds.
Diagnosis steps by GossTech:
- Check AC supply, plug, fuse, and socket.
- Inspect power cable for burns or breaks.
- Test door/lid switch (safety interlock) with multimeter.
- Check control board for visible damage or blown capacitors.
Typical repairs: - Replace damaged power cable or plug.
- Replace door latch/switch.
- Replace blown internal fuse or control board (if faulty).
- Reset or reprogram control board when software-related.
2. Machine won’t spin
Symptoms: Machine fills with water but drum doesn’t spin or spins intermittently.
Diagnosis:
- Test motor and motor brushes (for brushed motors).
- Inspect drive belt (top-load machines) and tension.
- Check clutch or gearbox (where applicable).
- Test motor capacitor (on direct-drive machines).
- Scan for fault codes (on digital models).
Repairs: - Replace worn motor brushes or whole motor.
- Replace drive belt or drum couple.
- Replace motor capacitor or clutch assembly.
- Repair/replace control board if motor output is not commanded correctly.
3. Machine won’t drain / water remains
Symptoms: Water still in drum after cycle.
Diagnosis:
- Check drain hose for kinks or blockages.
- Inspect and clean pump filter/trap.
- Test drain pump for operation and electrical continuity.
- Look for foreign objects (socks, coins) blocking pump impeller.
Repairs: - Clear blockages, replace kinked hoses.
- Replace faulty drain pump.
- Replace pump filter seal or gasket.
4. Leaking water (from bottom or door)
Symptoms: Pooling water under machine or around door.
Diagnosis:
- Inspect door seal (front-load) for tears or foreign objects.
- Check hoses (inlet and drain) and hose clamps.
- Test water inlet valve for drips.
- Inspect tub-to-pump seals and outer drum.
Repairs: - Replace door gasket and seals.
- Tighten or replace hoses and clamps.
- Replace inlet valve or internal tub seals (major repair).
- Re-weld or replace corroded outer tubs (rare, often advise replacement).
5. Excessive vibration or shaking
Symptoms: Machine moves, bangs, or vibrates loudly.
Diagnosis:
- Check machine leveling feet and surface.
- Inspect shock absorbers and suspension springs (front-load).
- Check for worn drum bearings or loose drum bolts.
- Look for heavy items unbalanced in drum.
Repairs: - Re-level machine and replace or adjust feet.
- Replace worn shock absorbers, springs, or dampers.
- Replace drum bearings and seals.
- Advise customer about load distribution and proper usage.
6. Loud unusual noises (grinding, banging, squealing)
Symptoms: Metal-on-metal, loud thumps, or high-pitched squeal.
Diagnosis:
- Check for foreign objects in drum and pump.
- Inspect bearings, motor, transmission, and belts.
- Test shock absorbers and suspension.
Repairs: - Remove foreign objects; replace pump if impeller damaged.
- Replace bearings and shaft seals.
- Replace belts, motor, or gearbox components.
7. Smell or visible mold (bad odor)
Symptoms: Musty smell from drum or door, black rings on gasket.
Diagnosis:
- Inspect door seal and detergent drawer for mold buildup.
- Check for residual water pooling in trap or filter.
Repairs & solutions: - Deep clean gasket and dispenser; replace gasket if irreversibly damaged.
- Recommend and perform a descaling and sanitizing wash.
- Advise on maintenance: run hot cycle monthly, leave door ajar after use.
8. Not dispensing detergent/softener properly
Symptoms: Residue in drawer, clothes not clean.
Diagnosis:
- Inspect dispenser drawer for blockages/scales.
- Check water inlet valve and flow to dispenser.
- Test detergent drawer mechanism.
Repairs: - Clean or replace dispenser drawer components.
- Replace inlet valve or solenoid if flow is inadequate.
- Recommend correct detergent type and dosing.
9. Error codes displayed
Symptoms: Electronic display shows E1, F5, etc.
Diagnosis:
- Read error code manual for the model.
- Use diagnostic mode to identify sensor or circuit error.
- Test temperature sensor (NTC), water level pressure switch, door switch, drain pump, and motor outputs.
Repairs: - Repair/replace the specific faulty sensor or actuator.
- Update control board firmware (if applicable) or replace board.
10. Excessive foam during wash
Symptoms: Suds overflow or machine struggles during spin.
Diagnosis:
- Confirm detergent type and amount used.
- Inspect drain and pressure sensors.
Repairs & guidance: - Remove excess foam and clear any overflow.
- Replace faulty pressure switches.
- Educate customer on using high-efficiency detergents and correct dosing.
11. Machine fills continuously or overflows
Symptoms: Machine won’t stop filling.
Diagnosis:
- Test water inlet valve and fill sensors.
- Inspect water level pressure switch and hose for blockages.
Repairs: - Replace stuck inlet valve or faulty pressure switch.
- Clear pressure hose; repair blockages.
12. Drum won’t lock / door won’t open after cycle
Symptoms: Door remains locked after cycle completion.
Diagnosis:
- Test door lock mechanism and control relay.
- Check for water remaining (some machines stay locked when water present).
Repairs: - Replace door lock module or actuator.
- Manually drain machine and reset control board if jammed.
13. Electrical tripping or blowing fuses
Symptoms: Breaker trips when machine runs.
Diagnosis:
- Inspect internal wiring for short circuits.
- Test motor, heating elements (if washer dryer), and control boards for leakage.
Repairs: - Repair or replace shorted wiring.
- Replace faulty components causing earth leakage.
- Recommend dedicated circuit or RCD testing.
14. Heating problems (on washer-dryers)
Symptoms: Water not heating; clothes not drying.
Diagnosis:
- Test heating elements, thermostats, and relays.
- Inspect dryer heating assembly and venting.
Repairs: - Replace elements or thermostats.
- Clear or repair dryer venting and sensors.
How GossTech Diagnoses (Our Step-by-Step Process)
- Initial intake & triage: Customer provides model & symptoms via phone/email.
- On-site inspection: Technician performs visual checks and basic tests; replicates the fault.
- Electronic scanning: Where applicable, we use the machine’s diagnostic mode and multimeter tests.
- Component bench testing: Remove suspect parts (pump, motor, board) for bench testing.
- Clear estimate: Provide written estimate for parts & labor before proceeding.
- Repair & test-run: Replace/repair parts, run multiple cycles, and stress-test the machine.
- After-service check & warranty: Give customer a demonstration and issue warranty on service/parts.
Typical Parts & Warranty
GossTech uses quality OEM-equivalent spare parts. Where possible we use manufacturer parts for warranties, otherwise high-quality replacements subject to availability.
Common replacement parts: drain pump, door gasket, motor, belts, motor capacitor, control/display board, inlet valve, pressure switch, bearings, heating element (washer-dryer).
Warranty: We provide a parts and labor warranty on repairs — specific warranty length varies by part (typically 30–180 days). Exact warranty terms provided on the repair invoice.
Pricing (Guideline)
Below is a simple pricing guideline. For precise costs call or request a site visit.
Service Type | Typical Price Range (KES, guideline) |
---|---|
Diagnostic visit & basic test | 800 – 2,000 |
Minor repair (pump, belts) | 1,500 – 5,000 (parts incl.) |
Major repair (motor, bearings, tub) | 6,000 – 20,000+ (parts incl.) |
Preventive maintenance service | 1,500 – 4,000 |
Full replacement estimate | Varies by model (quoted) |
Prices vary by model, part availability, and whether OEM parts are required. Always confirm via formal quote.
Preventive Maintenance Checklist (What We Do & What You Can Do)
GossTech preventive maintenance includes:
- Inspect hoses & clamps
- Clean drum, filter & pump trap
- Check door gasket & seals
- Run electrical safety checks
- Lubricate moving parts where appropriate
- Test control electronics & run a test cycle
Homeowner maintenance tips:
- Use the correct detergent and dose correctly.
- Run a hot cleaning cycle with washing machine cleaner monthly.
- Leave the door ajar after use to reduce mold & smells.
- Check hoses every 6 months for bulges, cracks or leaks.
- Avoid overloading; follow manufacturer load limits.
- Keep the machine level to prevent vibration damage.
Quick Reference Tables
Fault → Likely Cause → Typical Fix
Fault | Likely cause(s) | Typical fix |
---|---|---|
No power | Fuse, plug, control board, door switch | Replace fuse/plug, replace board/switch |
Won’t drain | Blocked hose, pump failure, foreign object | Clear block, replace pump |
Leak from door | Torn gasket, foreign object | Replace gasket, clean debris |
Loud banging | Loose drum, bearings | Replace bearings, secure drum |
Excess foam | Wrong detergent/dose | Clean and advise correct detergent |
Service Types & When to Book
Service | When to book |
---|---|
Diagnostic visit | Machine not working or showing error codes |
Preventive maintenance | Every 6–12 months |
Full overhaul | Older machines with recurring faults |
Emergency call-out | Flooding, severe leak, electrical trip |
Why Choose GossTech?
- Experienced technicians: Trained on multiple major brands and models.
- Fast response in Nairobi: Wide coverage with reliable call-out times.
- Transparent pricing & quotes: You approve repairs before work begins.
- Quality parts & warranty: We back our work with clear warranties.
- Comprehensive services: From simple pump changes to complex gearbox repairs.
- Customer support: Advice on maintenance and how to avoid repeat faults.
How to Book a Repair or Maintenance
- Call +254 723 613 664 with your machine model and symptoms.
- Email info@gosstech.co.ke with photos or short video of the issue (helps diagnosis).
- Visit www.gosstech.co.ke to submit a service request form.
When calling, please have the machine model number and a brief description of the fault available. If possible, take a short video of the fault (e.g., noise during spin) and attach it to the email — it helps speed diagnosis.
Frequently Asked Questions (FAQ)
Q: Do you offer same-day service?
A: In many Nairobi neighborhoods we offer same-day visits depending on technician availability. Call early in the day for best chance.
Q: Do you repair all brands?
A: Yes — we service all major brands (Samsung, LG, Whirlpool, Bosch, etc.) and many local models.
Q: Do you replace the whole machine?
A: We repair where cost-effective. If the estimated repair is close to replacement cost or the machine is very old, we’ll advise replacement and help select suitable alternatives.
Q: Can you fix an old or very cheap machine?
A: We diagnose and provide honest advice. Sometimes repairs are temporary; we always present options.
Final Notes & Contact Details
GossTech aims to be Nairobi’s trusted partner for washing machine repair and preventive maintenance. We combine fast response, clear pricing, and skilled technicians to keep your laundry running smoothly.
Contact GossTech today:
Phone: +254 723 613 664
Email: info@gosstech.co.ke
Web: www.gosstech.co.ke