Washing Machine Repair in Nairobi
Professional Washing Machine Repair & Maintenance in Buruburu Phase 2 — GossTech
Washing Machine Repair & Maintenance in Buruburu Phase 2 | GossTech
Description: Fast, reliable washing machine repair and maintenance in Buruburu Phase 2 and surrounding Nairobi estates. GossTech services all major brands — Samsung, LG, Bosch, Whirlpool and more. Same‑day diagnostics, clear pricing, genuine parts and a 30‑day workmanship guarantee. Contact +254 723 613 664 • info@gosstech.co.ke • www.gosstech.co.ke
Introduction
When your washing machine slows down household life, you need a trustworthy, fast and affordable repair service nearby. GossTech provides professional washing machine repair and preventive maintenance in Buruburu Phase 2 and the surrounding Nairobi neighborhoods. Our certified technicians diagnose faults on-site or in our fully equipped workshop, replace worn parts with genuine or high-quality equivalent components, and run complete tests so your machine leaves our care working like new.
This pillar page explains where we serve, the full list of common washing machine problems (with step‑by‑step diagnosis and repair process), the brands we support, other appliances we repair across Nairobi and Kenya, maintenance tips, pricing factors, and how to contact GossTech for service.
Areas & estates served (Buruburu Phase 2 and surrounding Nairobi locations)
GossTech covers Buruburu Phase 2 and the wider Nairobi area. We respond to both household and commercial (hostel, guesthouse, laundry business) service requests.
Primary coverage: Buruburu — Phases 1, 2, 3, 4 and 5 (we have fast response teams stationed close to the estate).
Estates, suburbs and locations we serve around Buruburu Phase 2
| Zone | Estates & Neighbourhoods covered |
|---|---|
| Buruburu cluster | Buruburu Phase 1, Buruburu Phase 2, Buruburu Phase 3, Buruburu Phase 4, Buruburu Phase 5 |
| Immediate neighbours | Umoja I, Umoja II, Umoja III, Donholm, Kariobangi, Kariobangi North, Kariobangi South |
| East & East‑Central Nairobi | Dandora, BuruBuru Estate, Saika, Kayole, Korogocho (selected areas) |
| South & Central access | Embakasi (selected estates), South B (service on request), Donholm North |
| Greater Nairobi coverage | Nairobi CBD, Westlands, Upper Hill, Kilimani, Lavington — available by booking |
If your estate or compound is not listed above, still contact GossTech — we serve virtually all estates in Nairobi and many towns across Kenya. For commercial laundry businesses and landlords we offer priority support and service contracts.
Why choose GossTech for Washing Machine Repair in Buruburu Phase 2
- Local & fast: Technicians familiar with Buruburu routes; same‑day or next‑day visits depending on availability.
- Transparent diagnostics: Clear fault diagnosis before any repair work; written estimate provided.
- Genuine parts & warranties: We use genuine or high‑quality compatible parts and back workmanship with a 30‑day guarantee (terms apply).
- All brands & models: From top‑load to front‑load, semi‑automatic and fully automatic, including washer‑dryers.
- Preventive maintenance plans: One‑off tune‑ups or scheduled maintenance for households and businesses.
Complete list of common washing machine problems (diagnosis + GossTech repair process)
Below is a problem-by-problem breakdown. Each entry explains symptoms, how our technicians diagnose the root cause, and typical repairs we carry out.
Note: Every diagnosis begins with a safety check (power isolation), model identification, and confirmation of the user’s fault description (noise, leaks, error codes, etc.). Where necessary we perform an on‑site test cycle to reproduce the problem.
Table: Problems, diagnosis steps, and typical repairs
| # | Problem / Symptom | How GossTech diagnoses it | Typical repair / action |
|---|---|---|---|
| 1 | Machine won’t start / no power | Verify mains power, test outlet, inspect power cord and plug, check door/lid switch and fuse. Use multimeter to test continuity. | Replace faulty power cord/plug, repair/replace lid switch, replace internal fuse, fix wiring or control board if failed. |
| 2 | Machine not filling with water | Check water supply taps, hoses, inlet filters, water inlet valve and pressure switch. Test water pressure and solenoid valve operation. | Clean/replace inlet filters, replace faulty inlet valve/solenoid, replace damaged hoses, repair water pressure switch. |
| 3 | Machine overfills or won’t stop filling | Inspect water inlet valve, pressure switch (water level sensor), and hoses for blockages or faults. Test valve for stuck open. | Replace pressure switch or valve, clear blockages, replace faulty pressure hose. |
| 4 | Not draining / standing water after cycle | Inspect drain hose routing (kinks), test drain pump operation, remove lint/foreign objects from pump, check pump motor and filter. | Clear blockages, replace drain pump, replace drain hose, clean pump filter and housing. |
| 5 | Not spinning / Drum not turning | Test belts (belt‑drive machines), inspect motor, clutch, rotor, start capacitor and gearbox. For direct drive motors check stator/rotor. | Replace drive belt, repair/replace motor or gearbox, replace start capacitor, repair clutch assembly. |
| 6 | Excessive vibration or shaking | Check machine leveling, shock absorbers/dampers, drum suspension springs, and load balance sensors. | Relevel machine, replace shock absorbers or suspension springs, advise on correct load distribution. |
| 7 | Loud unusual noises (grinding, banging, squeal) | Identify noise source (pump, bearings, foreign object in drum, motor brushes). Remove drum and inspect bearings, lifters, and spider assembly. | Remove foreign objects, replace bearings and seals, replace worn drum spider, repair/replace pump or motor brushes. |
| 8 | Water leaking (under machine or from door) | Check door/detergent drawer seals, hose joints, tub seal, inlet hose, and drain connections. Use dye test to locate origin. | Replace door boot seal, replace hose/clamp, reseal or replace tub seal, tighten or replace connectors. |
| 9 | Door won’t lock or open | Test door lock mechanism, wiring, and latch. For electric locks test solenoid and control signals. | Replace door lock assembly or latch, repair wiring, bypass for emergency opening (safe method). |
| 10 | Error codes displayed | Read and interpret error code per model manual, run targeted tests (sensors, heating element, valves, flow sensor). | Replace failed sensor (temperature, pressure), reset control board, update or replace PCB if faulty. |
| 11 | Machine not heating (no hot water / poor wash temp) | Test heating element continuity, thermostat/NTC sensor, and relay on control board. Check wiring and power to heater. | Replace heating element, thermostat or NTC sensor, repair relay or control board. |
| 12 | Burning smell or smoke | Immediate power off. Inspect motor, control board, wiring, capacitor and heating element for burnt components. | Replace burnt wiring/components, replace motor or PCB, clean lint and debris that caused overheating. Safety report provided. |
| 13 | Unpleasant odor / mildew | Check for detergent build‑up, mould in door gasket, and standing water in hoses or pump. | Deep clean drum and detergent drawer, replace worn door gasket, run sanitising cycles, recommend maintenance frequency. |
| 14 | Control panel or display faults | Inspect PCB, connectors, ribbon cables and moisture damage. Test input/output on board. | Replace or repair control board, replace damaged ribbon cables or touch panel. |
| 15 | Timer or program selector failure | Test timer motor (older machines) or electronic controller. | Replace mechanical timer or electronic control module. |
| 16 | Machine trips circuit breaker / electrical faults | Test for earth leakage, shorted heating element, motor or capacitor faults. Use insulation testing. | Repair/replace faulty electrical components, correct earthing, advise on dedicated circuit if required. |
| 17 | Slow spin / low RPMs | Test motor brushes (if applicable), capacitor, drive system, and control signals. | Replace motor brushes, start/run capacitor, repair inverter or motor driver on electronic machines. |
| 18 | Drum wobble / bent drum | Inspect drum bearings, spider assembly, and drum bolts. | Replace bearings, spider and reseal tub. In severe cases recommend drum replacement. |
| 19 | Washer dryer not drying | Inspect heating element, blower (venting), belt (drum spin), and sensor for dryer function. | Replace heating element, repair blower or vent, replace belts, repair dryer control circuits. |
Our step‑by‑step diagnostics process (what to expect when you call GossTech)
- Initial call / booking: Provide model number, make, and a clear description of the fault. Share any error codes or photos if possible.
- Pre‑visit checks: Our support team guides simple checks (power, taps, hoses) to rule out trivial issues.
- On‑site inspection: Technician performs safety checks, runs a test cycle, and reproduces the fault where possible.
- Written estimate: You receive a clear diagnosis and written estimate before work begins — parts, labour, and expected turnaround.
- Repair or workshop transfer: Minor fixes done on-site; complex repairs (bearing replacement, motor rebuild) completed in our workshop with a loaner if available for commercial clients.
- Quality check & demonstration: After repair we run multiple cycles and show you the results.
- Warranty & advice: All repairs include a workmanship guarantee (usually 30 days). We provide maintenance tips to extend machine life.
Brands GossTech repairs (full list)
GossTech repairs all major washing machine brands. We regularly service and repair the following (this list is representative, not exhaustive):
| Domestic & commercial brands |
|---|
| Samsung, LG, Whirlpool, Bosch, Siemens, Electrolux, Panasonic, Haier, Hisense, Miele, Beko, Zanussi, Defy, Maytag, Hotpoint, Kenmore, Ariston, Indesit, Sharp |
If you have a local or less common brand, contact us — our technicians are experienced in diagnosing a wide range of models and control systems.
Other appliances GossTech repairs (Nairobi & across Kenya)
GossTech is not limited to washing machines. We are a full electrical & electronic appliance repair service. Below is a summary of other appliances we repair across Nairobi and Kenya:
| Category | Appliances serviced |
|---|---|
| Kitchen appliances | Refrigerators, freezers, microwave ovens, electric ovens, gas & electric cookers (electrical faults), dishwashers |
| Laundry & drying | Tumble dryers, washer‑dryers, commercial laundry machines |
| Cooling & heating | Air conditioners (split & window), geysers, solar water heaters, immersion heaters |
| Entertainment & electronics | Televisions (LED, LCD, OLED, Smart TV), set‑top boxes, home theatre systems |
| Power & backup | Inverters, UPS systems, battery banks, solar inverter troubleshooting |
| Motors & pumps | Water pumps, borehole pumps (electrical diagnostics), small motors for appliances |
| Security & small electronics | CCTV camera repair, access control panels, small household electronics repairs |
We also offer preventive maintenance contracts for hostels, guesthouses, and small businesses that rely on consistent laundry operations.
Preventive maintenance & simple tips to extend machine life
Regular maintenance reduces breakdown chances and improves cleaning performance. GossTech offers one‑off tuneups and scheduled preventive visits.
DIY checks (monthly):
- Wipe door seals after every wash and leave the door slightly open to dry.
- Clean detergent drawer and run a hot cleaning cycle once a month with a washing machine cleaner or diluted vinegar.
- Inspect inlet hoses for cracks and replace every 3–5 years.
- Check drain hose routing for kinks.
- Level the machine and avoid overloading.
GossTech recommended maintenance (every 6–12 months):
- Check and clean the drain pump filter.
- Inspect shock absorbers and suspension for wear.
- Test heating element and thermostats (for machines that heat water).
- Replace worn belts and motor brushes before they fail.
Typical pricing factors (transparent guidance)
Actual cost depends on: the fault complexity, parts required (original vs compatible), labour/time, whether on‑site or workshop repair, and urgency. Below are typical example ranges to help you budget (subject to inspection and written estimate):
| Service type | Typical price range (KES) | Notes |
|---|---|---|
| Call‑out & basic diagnosis | 800 – 2,500 | Includes basic tests; waived if repair accepted (policy dependent). |
| Simple on‑site repair (hose, filter, clamps) | 1,000 – 4,000 | Parts charged extra. |
| Motor / pump replacement | 5,000 – 20,000 | Depends on brand and part authenticity. |
| Bearing & tub repair (workshop) | 8,000 – 30,000 | Labour intensive — sometimes recommending machine replacement is more economical. |
| Control board replacement | 6,000 – 25,000 | Varies widely by model and whether original PCB is available. |
We always provide a written estimate before starting work. For businesses or landlords we offer service contracts and volume discounts.
How to book GossTech
- Call / WhatsApp: +254 723 613 664 (fastest for urgent bookings)
- Email: info@gosstech.co.ke
- Website: www.gosstech.co.ke — request a callback or fill the service form
When contacting us please provide: your location (Buruburu Phase 2), a clear description of the fault, machine brand & model (if available), and any error codes or photos.
Sample maintenance checklist
| Task | Frequency | Done |
|---|---|---|
| Wipe gasket and leave door open | After every wash | |
| Clean detergent drawer | Monthly | |
| Run hot cleaning cycle | Monthly | |
| Inspect inlet hose condition | Every 6 months | |
| Clean drain pump filter | Every 6 months | |
| Level machine & check feet | Every 6 months | |
| Professional service check | Every 12 months |
Frequently asked questions (quick answers)
Q: How long will the repair take?
A: Simple on‑site repairs can be completed the same day. Complex repairs needing workshop time usually take 2–5 days depending on parts availability.
Q: Do you use original parts?
A: We use genuine parts where available. If original parts are unavailable we fit high‑quality compatible alternatives and always disclose the choice in your estimate.
Q: Do you provide warranty?
A: Yes — we provide a workmanship warranty on repairs (typically 30 days). Parts often carry manufacturer warranties where applicable.
Q: Can you service commercial laundry machines?
A: Yes — we service and maintain commercial washers and provide service contracts for guesthouses, hostels and small laundromats.
Closing & call to action
If you’re in Buruburu Phase 2 and need a reliable washing machine repair or maintenance service, GossTech is ready to help. From quick fixes to major overhauls and preventive service contracts, our technicians combine experience, transparent pricing and prompt service to keep your laundry running smoothly.
Contact GossTech now: +254 723 613 664 | info@gosstech.co.ke | www.gosstech.co.ke