Washing Machine Repair in Nairobi

Washing Machine Repair & Maintenance in Nairobi — GossTech Services

Description: Need fast, reliable washing machine repair in Nairobi? GossTech offers professional diagnosis, repairs and maintenance across all Nairobi estates. We service all brands (Samsung, LG, Whirlpool, Bosch, and more). Contact +254723613664 | info@gosstech.co.ke | www.gosstech.co.ke

Introduction

When your washing machine breaks down, it disrupts your routine and can quickly turn a small problem into a big headache. At GossTech, we specialise in professional washing machine repair and preventive maintenance across Nairobi and surrounding areas. With experienced technicians, genuine spare parts, and clear pricing, we get your laundry back on track quickly and affordably.

This pillar post explains everything homeowners and businesses need to know about washing machine faults, how GossTech diagnoses and repairs each issue, the brands we service, and other appliances we repair across Nairobi and Kenya. Use this guide to understand the typical faults, what they cost to fix, and how to avoid breakdowns in future.

Why choose GossTech?

• Fast local service across Nairobi: We cover all major estates and surrounding areas (see full list below).
• Experienced technicians: Trained, background-checked engineers with specialist training in modern washing machines — both top-load and front-load.
• All brands supported: From legacy models to the latest smart washers.
• Transparent pricing & warranty: Clear diagnosis, written quotes, and parts warranty on repairs.
• Preventive maintenance plans: Keep your machine running longer with scheduled servicing.

Areas & estates served in Nairobi (and nearby)

GossTech provides house-calls and workshop repairs across Nairobi County and immediate neighbouring areas. Below is a representative, SEO-friendly list of estates and neighbourhoods we regularly serve. If your area is not explicitly listed, contact us — we almost certainly cover your location.

Note: We also serve many apartments, gated communities and commercial properties across Nairobi County and nearby towns. Call us at +254723613664 or email info@gosstech.co.ke to confirm coverage and book a visit.

Common washing machine problems — full list, diagnosis & GossTech repairs

Below we list the problems a washing machine can develop, one by one, with plain-language explanations of how GossTech diagnoses each fault and the usual repair path.

1. Washing machine won’t start (no power)

Symptoms: No lights, no sound, machine does not begin cycle.
Diagnosis process:

• Check wall socket and test power outlet.
• Inspect power cord for visible damage and test continuity.
• Test door/lid switch (safety interlock) and control board.
• Diagnose fuses and internal wiring (including mains filter if present).
  Typical repairs: Replace a blown fuse, replace a faulty power cord, repair or replace lid switch, replace control board if faulty. Provide clear cost estimate before replacing major parts.

2. Machine won’t fill with water

Symptoms: No water enters or very slow filling.
Diagnosis process:

• Confirm water supply and valve is turned on.
• Inspect inlet hose and filters for blockages; remove and clean.
• Test inlet valve solenoid for continuity and operation.
• Check water pressure and pressure switch (for electronic washers).
  Typical repairs: Clean or replace inlet filters, replace faulty inlet valve, replace kinked hoses, repair/replace pressure switch.

3. Machine overfills or keeps filling

Symptoms: Water level too high or never stops filling.
Diagnosis process:

• Inspect water level pressure hose for blockages/leaks.
• Test water level pressure switch and electronic sensors.
• Check inlet valve control and control board signals.
  Typical repairs: Replace faulty water level switch, clear or replace pressure hose, replace valve or control board if required.

4. Machine doesn’t drain water

Symptoms: Water remains after cycle; machine errors and beeps.
Diagnosis process:

• Check drain hose for kinks or blockages.
• Inspect and test drain pump for operation and obstructions.
• Check coin trap or lint filter and remove debris.
• Test control board drain command.
  Typical repairs: Clear drain hose, remove foreign objects from pump, replace damaged pump or impeller, replace or repair control board if faulty.

5. Excessive vibration or shaking during spin

Symptoms: Loud knocking, moving on floor, banging noises.
Diagnosis process:

• Inspect machine levelling feet and make adjustments.
• Check for shipping bolts (new machines) still installed.
• Inspect drum bearings and shock absorbers (front-loaders).
• Check for unbalanced loads and broken suspension springs.
  Typical repairs: Re-level machine, replace shock absorbers/suspension springs, replace bearings (labour-intensive — quoted separately), advise load distribution.

6. Loud noises during wash or spin

Symptoms: Grinding, rattling, squealing or banging sounds.
Diagnosis process:

• Remove foreign objects from drum, filter, pump and inlet.
• Inspect drum bearings and motor coupling.
• Test motor brushes (on some models) and belt tension (belt-driven machines).
  Typical repairs: Remove foreign objects, replace worn bearings, replace motor coupling, replace belts, replace motor or brushes where necessary.

7. Door won’t lock or unlock (front-loaders)

Symptoms: Door stays unlocked during cycles or remains locked after cycle.
Diagnosis process:

• Test door lock mechanism for continuity and mechanical faults.
• Inspect latch and strike plate for misalignment.
• Check control board status/lock command.
  Typical repairs: Replace door lock assembly, realign latch, replace control board if it fails to send or receive lock signals.

8. Error codes displayed on control panel

Symptoms: Error codes appear; machine stops mid-cycle.
Diagnosis process:

• Read the exact error code and consult the model’s service manual.
• Run targeted tests for sensors and components referenced by code (e.g., E20 = drainage issue on many models).
• Use multimeter to test continuity of suspected components.
  Typical repairs: Fix the underlying fault (drain pump, inlet valve, sensors) and clear codes; replace faulty components as required.

9. Water leaks (under machine or from hoses)

Symptoms: Puddles under washer, water dripping during cycle.
Diagnosis process:

• Inspect hoses (inlet & drain) for cracks, holes or loose clamps.
• Check door boot seal (front-loaders) for tears or blockages.
• Inspect detergent drawer and internal hoses for overflow or splits.
• Test tub-to-drum seals and hose connections.
  Typical repairs: Replace hoses, replace door gasket/boot, tighten or replace clamps, reseal or replace faulty seals.

10. Clothes come out very wet / no spin

Symptoms: Machine completes cycle but clothes are soaking wet.
Diagnosis process:

• Check for drain blockages or pump failure.
• Test spin motor and capacitor (if present).
• Check load balance and spin speed selection; inspect belt and clutch (on semi-automatic/top-loaders).
  Typical repairs: Clear drain/pump, replace drain pump, repair/replace motor/capacitor, replace belts or clutches.

11. Machine smells bad or has mould

Symptoms: Mildew smell from drum or laundry, visible mould in door seal.
Diagnosis process:

• Inspect door seal, detergent drawer and drain for residue.
• Check if hot water cycles are being used and detergent dosing.
• Assess water quality and frequency of maintenance cleaning cycles.
  Typical repairs / service actions: Deep-clean door gasket and detergent drawer, run descaling/cleaning cycles, recommend detergent and maintenance routine; replace heavily damaged seal if necessary.

12. Detergent not dispensing correctly

Symptoms: Soap residue on clothes or drawer, or dispenser not dispensing.
Diagnosis process:

• Check dispenser drawer for blockages and hard-water build-up.
• Test inlet valves and water flow to the dispenser.
• Inspect cam/actuator mechanisms for mechanical failure.
  Typical repairs: Clean or replace drawer, descale inlet paths, replace dispenser mechanisms.

13. Timer or control panel failure

Symptoms: Buttons unresponsive, timer not changing, random resets.
Diagnosis process:

• Inspect control panel ribbon cables and connectors.
• Test main control board and user interface board.
• Scan for water ingress or physical damage.
  Typical repairs: Replace control panel or mainboard, repair connectors; wiring repairs where needed.

14. Excessive suds and foam problems

Symptoms: Foam overflow, poor rinsing, error codes.
Diagnosis process:

• Confirm correct detergent type and quantity.
• Inspect drain function and water level sensors.
  Typical repairs / recommendations: Educate customer on correct detergent usage, clear drain issues, occasionally replace sensors if malfunctioning.

15. Won’t agitate (top-loaders) or drum won’t turn

Symptoms: Agitator won’t move; drum locked in place.
Diagnosis process:

• Check belts, motor coupling, and drive motor.
• Inspect gearboxes (on direct-drive models) and clutch.
  Typical repairs: Replace belt, motor coupling, or repair gearbox/clutch. Replace motor if faulty.

How GossTech diagnoses a washing machine (our step-by-step approach)

1. Remote triage: On booking, we take symptoms and advise immediate checks (power, water supply, visible leaks) so the technician arrives prepared.
2. On-site inspection: Full visual and functional test — power checks, error code readout, water and drainage tests, and mechanical inspection.
3. Targeted testing: Electrical measurements (multimeter), pump spin tests, valve solenoid checks, and sensor tests.
4. Transparent quote: We explain findings in plain language and provide a written quote before any parts are replaced.
5. Repair & test: Technician carries out the agreed repair with genuine or high-quality compatible parts and runs a complete cycle test.
6. Follow-up & warranty: Parts and labour warranty provided where applicable and maintenance recommendations shared.

Brands GossTech repairs

GossTech services all major washing machine brands — both top-loaders and front-loaders, including:

• Samsung
• LG
• Whirlpool
• Bosch
• Siemens
• Defy
• Haier
• Miele
• Hisense
• Vestel
• Beko
• Admiral
• Kenmore
• Zanussi
• Ariston
• Electrolux

…and many more local and international brands. If your model is older or rare, we still aim to help — our technicians are skilled at fault-finding across a wide range of models.

Other appliances GossTech repairs (Nairobi & across Kenya)

While washing machines are a core service, GossTech also repairs and maintains the following household and commercial appliances:

• Refrigerators & freezers (single-door, double-door, frost-free, commercial units)
• Televisions (LED, LCD, OLED, Smart TVs; major brands)
• Microwave ovens
• Electric ovens & cookers
• Dishwashers
• Air conditioners (split & window units)
• Water heaters (geyser repair and replacement)
• Dryers and tumble dryers
• Small appliances (blenders, mixers, coffee machines) — diagnostics and parts where available
• Electrical maintenance & installations (metering, wiring, earthing)

Pricing guide & typical turnaround

Pricing depends on the fault and parts required. Typical ranges (indicative only):

All prices are indicative. Exact quotes provided after diagnosis. Parts are either genuine or high-quality equivalents and carry a warranty where applicable.

Preventive maintenance packages

To reduce breakdowns, GossTech offers maintenance plans:

• Basic Service (annual): Clean filters and inlet, run diagnostic cycle, check hoses and seals. Ideal for light-use households.
• Standard Service (6-monthly): Everything in Basic plus pump inspection, belt check, and electrical tests.
• Comprehensive Service (quarterly): Best for heavy-use households and commercial laundries — full inspection, deep clean, parts lubrication and priority response.

Contact us to tailor a plan and get a discounted bundled rate.

FAQ

Q: Do you use genuine spare parts?
A: We use genuine parts where available. For older or out-of-stock parts we use high-quality compatible parts and always disclose the part source.

Q: Do you service commercial laundromats?
A: Yes — we offer scheduled maintenance contracts and rapid reactive repairs for commercial customers across Nairobi and Kenya.

Q: How do I book a repair?
A: Call/WhatsApp +254723613664, email info@gosstech.co.ke, or visit www.gosstech.co.ke to book a slot.

Q: Do you provide warranties?
A: Yes. We provide a warranty on parts and labour which varies by part. Your technician will confirm warranty terms after diagnosis.

Contact & Call to Action

Ready to fix your washing machine? Contact GossTech today:

• Phone / WhatsApp: +254 723 613 664
• Email: info@gosstech.co.ke
• Website: www.gosstech.co.ke

We serve Nairobi and surrounding towns — quick response, transparent prices, and professional results. Book a diagnostic visit today and keep your laundry running smoothly.