Washing Machine Repair in Nairobi
Washing Machine Repair in Nairobi — GossTech Services
Description: Professional washing machine repair in Nairobi by GossTech — fast diagnostics, genuine parts, all brands serviced (Samsung, LG, Whirlpool, Bosch, Defy, Haier, Hisense, Electrolux, Panasonic). Same-day visits across Nairobi estates and surrounding towns. Call +254723613664 or email info@gosstech.co.ke.
Introduction
When your washing machine stops working, it disrupts your day and risks piling up dirty laundry. GossTech provides reliable, professional washing machine repair services across Nairobi and neighboring towns — combining fast diagnostics, experienced technicians, genuine replacement parts and clear pricing. This pillar post explains who we serve, the common problems washing machines develop, how GossTech diagnoses and fixes each fault, the brands we support, other appliances we repair, and how to contact us for fast, trustworthy service.
Contact GossTech:
- Phone / WhatsApp: +254 723 613 664
- Email: info@gosstech.co.ke
- Website: www.gosstech.co.ke
Quick at-a-glance (Table of Services)
| Service | What it includes | Typical turnaround | Warranty |
|---|---|---|---|
| Washing machine diagnostics | Full error-code read, electrical & mechanical checks, water flow & drainage inspection | Same day / next business day | 7–30 days (depending on part) |
| On-site repairs | Replace pumps, belts, door locks/gaskets, control boards, sensors | 1–3 days (parts dependent) | 30 days labor + parts warranty per part supplier |
| Workshop repairs | Motor rebuild, gearbox repairs, electronic board refurb | 2–7 days | 30 days labor + parts warranty |
| Preventive maintenance | Deep clean filters, drum, hoses; limescale treatment; electrical safety check | Same day | N/A |
| Installation & relocation | Removal, proper leveling, plumbing & electrical hook-up | Same day | N/A |
Areas & Estates Served — Nairobi and surrounding towns
GossTech covers Nairobi County extensively and serves surrounding towns and suburbs. Below is an organized table of the estates, suburbs and nearby towns we regularly visit. If your estate isn’t listed, contact us — we cover all of Nairobi and many nearby areas.
Nairobi City — Central, North, West, East & South
| Zone | Key estates & suburbs served |
|---|---|
| Central / CBD | Nairobi CBD, Luthuli Avenue, Kencom, Tom Mboya Street |
| Westlands & Upper Nairobi | Westlands, Parklands, Gigiri, Riverside, Kitisuru, Spring Valley |
| Kilimani / Lavington | Kilimani, Lavington, Hurlingham, Kileleshwa, Hurlingham, Runda |
| South / Lang’ata | Lang’ata, Karen, Lang’ata Road, South C, South B, Nyayo Estate |
| East / Embakasi | Embakasi, South B, South C, Umoja, Donholm, Buruburu |
| Northeast | Roysambu, Kasarani, Garden Estate, Zimmerman |
| Ngara / Parklands / CBD fringe | Ngara, Pangani, Parklands, Eastleigh, Majengo |
Major residential estates & suburbs commonly requested
- Westlands, Parklands, Gigiri, Kileleshwa, Kilimani, Lavington, Loresho, Runda, Spring Valley, Kitisuru, Muthaiga, Loresho, Ridgeways
- Lang’ata, Karen, South C, South B, Karen, Ngong Road suburbs
- Embakasi, Umoja, Donholm, Buruburu, Kayole, Dandora
- Eastleigh, Pangani, Githurai outskirts, Starehe
- Kibra, Kawangware, Dagoretti, Kileleshwa
Nearby towns & commuter suburbs (we serve on request / scheduled visits)
- Ruaka, Ruiru, Thika Road corridor, Limuru, Kikuyu, Kitengela, Athi River, Ongata Rongai, Juja, Kiambu Town.
If you are unsure whether we serve your exact estate, call +254 723 613 664 or email info@gosstech.co.ke — we’ll confirm and arrange a visit.
Which washing machine brands does GossTech repair?
GossTech technicians are trained and stocked to service most major local and international brands, including (but not limited to):
- Samsung
- LG
- Whirlpool
- Bosch
- Siemens
- Electrolux
- Panasonic
- Defy
- Haier
- Hisense
- Beko
- Hotpoint
- Candy
If your model is less common, vintage, or an import, we can still diagnose, repair or advise on parts sourcing and alternatives.
Common washing machine problems — Full list and how GossTech fixes them
Below you’ll find the most frequent faults homeowners and businesses experience, why they happen, how GossTech diagnoses them, and typical repair solutions. Use the table to find a short summary, then read the following sections for in-depth descriptions.
Summary table — Fault, cause, diagnosis & typical fix
| Fault | Likely causes | How GossTech diagnoses | Typical fix |
|---|---|---|---|
| Machine not powering on | Faulty power supply, blown fuse, door switch, control board failure | Multimeter checks, visual board inspection, check mains socket & plug | Replace fuse, repair/replace door switch, control board repair/replacement |
| No water filling | Faulty inlet valve, blocked water hose/tap, pressure issues | Flow test, valve resistance test, water pressure check | Replace inlet valve, clean filters, clear hoses |
| Not draining / standing water | Blocked drain hose, faulty pump, foreign object in drain | Pump test, access pump chamber, inspect drain hose | Pump repair/replacement, hose unclogging |
| Excessive vibration / shaking | Unbalanced load, worn shock absorbers, damaged suspension springs | Spin balance test, check shock absorbers & mounts | Rebalance load, replace shocks/springs, realign drum |
| Door won’t lock / unlock | Faulty door lock assembly, latch mechanism, electronics | Door lock resistance test, mechanical check | Replace door lock assembly, repair latch |
| Loud noise during cycle | Worn bearings, foreign objects in drum/pump, motor issues | Roll drum by hand, listen for scraping, inspect bearings | Replace bearings, remove foreign object, motor service |
| Washer not spinning | Faulty drive belt, motor capacitor, clutch (in semi-automatic) | Inspect belt tension, motor tests, clutch checks | Replace belt, replace capacitor, service/replace clutch |
| Water leaking | Damaged door gasket, loose hose clamp, cracked tub | Visual inspection, trace leak during cycle | Replace gasket, tighten clamps, replace hoses/tub |
| Error codes on display | Sensor failure, communication errors, blocked drains etc. | Read error codes, consult service manual | Replace sensors/wiring, clear faults, reset board |
| Excessive suds / poor rinsing | Wrong detergent, overloading, drainage issues | Check detergent, run test rinse | Advise correct detergent, service drain, re-run rinse |
| Timer or program not advancing | Faulty selector switch, timer module, PCB | Electronic test, inspect wiring & connectors | Replace selector/timer, repair PCB |
Detailed explanations & GossTech approach
1. Machine not powering on
Why it happens: Electrical supply issues, internal fuses, burnt connectors, or failed control boards. Older machines can suffer from degraded wiring or moisture causing short circuits.
How GossTech diagnoses: Our technicians start with an external check — mains socket, plug, and cable — then use a multimeter to verify continuity and voltage to the machine. We open the control panel to inspect visible damage, burn marks, and test internal fuses and door switch.
Typical repairs: Replace blown fuses, restore wiring, secure loose connections, replace door switches or (if necessary) replace/repair the electronic control board. We always explain whether repair or replacement is more cost-effective.
2. No water filling
Why: Blocked inlet filters, failed water inlet valve, or low household water pressure.
GossTech diagnosis: Isolate the machine, test the inlet valve with resistance measurements, inspect filters and hoses for obstructions, and check household water pressure.
Repair steps: Clean sediment from filters, replace the inlet valve if faulty, or advise on plumbing issues when pressure is the root cause.
3. Not draining / standing water
Why: Foreign items (small clothing, coins), blocked pump, kinked drain hose, or faulty pump motor.
GossTech diagnose & fix: We remove the pump cover to inspect and remove obstructions, test the pump motor and impeller, and replace the pump if needed. We’ll also check the drain hose routing and recommend changes to eliminate siphoning or kinks.
4. Excessive vibration or movement
Why: Uneven load, worn dampers/shock absorbers, broken suspension springs, or incorrectly leveled machine.
GossTech approach: Run a diagnostic spin with an empty drum and inspect dampers and springs. We re-level machines, replace worn suspension parts, and fit anti-vibration pads where needed.
5. Door lock and latch faults
Why: Mechanical wear, failed solenoid in the lock, or broken latch.
Diagnosis & repair: We test door lock assemblies and replace with original-equivalent parts. For front-loaders we ensure the gasket is also intact to avoid leaks after door lock replacement.
6. Loud grinding, squealing or knocking
Why: Worn bearings, foreign objects lodged behind the drum, or motor/gearbox issues.
GossTech diagnosis: Lift and rotate the drum to feel for rough movement; inspect bearings and tub seals. If bearings are worn we recommend motor/tub disassembly and replacement of bearings and seals.
Repair: Bearing replacement is a workshop job; we can do onsite diagnostics and, if needed, take the machine to our workshop for a full gearbox/motor/tub service and return it in working order.
7. Machine won’t spin
Why: Damaged drive belt, broken motor coupling (common in top-loaders), or failed start capacitor.
Fix: Replace drive belts, motor couplings, or capacitors. For older models we advise on cost vs replacement.
8. Water leaks
Why: Split gaskets, loose hose clamps, cracked tub or poorly fitted door seals.
Fix: Replace door gaskets, hose clamps, or damaged hoses. For tub cracks we assess whether a repair is feasible or replacement is needed.
9. Error codes or electronic faults
Why: Sensor failures (water level, temperature), wiring problems, or PCB faults.
GossTech approach: Read error codes, cross-check with manufacturer service manuals, test sensors and wiring. We repair or replace faulty sensors and clean/repair connectors; if the PCB is faulty we recommend repair or replacement.
10. Poor wash performance or excessive soap
Why: Wrong detergent, blocked detergent drawer, incorrect water inlet temperature, or worn drum paddles.
Fix: Clean detergent drawer and detergent pathways, advise on correct detergent (HE for front-loaders), test inlet temperatures and replace worn paddles.
Diagnostic process — What to expect when you book GossTech
- Initial contact & triage: When you call or email ( +254 723 613 664 / info@gosstech.co.ke ) we’ll take basic details — machine brand/model, fault symptoms, and your estate. This lets us estimate parts and time.
- Technician visit / remote troubleshooting: We either perform a quick remote guide (if the fault is simple) or schedule an on-site visit. Our technician arrives with tools and common spare parts.
- Full diagnostic: On arrival we perform safety checks, read error codes, run electrical and mechanical tests, inspect hoses and pumps, and reproduce the fault where safe.
- Estimate & consent: After diagnosis we provide a clear estimate (labor + parts). Repairs are only done after your approval.
- Repair & test: We repair using original-equivalent parts where possible, test the machine through full cycles, and leave a service note.
- Warranty & follow-up: Parts and labor warranty details are provided on completion. We also give maintenance tips to prolong machine life.
Pricing guide (indicative)
| Service type | Typical cost range (KES) | Notes |
|---|---|---|
| Call-out + diagnostic | 1,000 – 2,500 | Varies with urgency and location |
| Simple part replacement (pump / valve / belt) | 2,000 – 8,000 | Depends on brand & part availability |
| Control board replacement | 8,000 – 25,000+ | Brand & model dependent |
| Full bearing/tub service | 10,000 – 30,000 | Labour & parts; advisable to quote after inspection |
| Preventive maintenance | 1,500 – 4,000 | Deep clean + checks |
Prices are indicative — exact costs are provided after diagnostic. Call +254 723 613 664 for a firm quote.
Preventive maintenance tips (help extend machine life)
- Always level your machine; uneven feet cause vibration and wear.
- Use the correct detergent (HE for front-loaders) and measure doses.
- Run a monthly empty hot wash with a descaler or machine cleaner to remove limescale and detergent residues.
- Clean inlet filters and the detergent drawer every 2–3 months.
- Check and clean the pump filter (if applicable) to avoid blockages.
- Don’t overload — follow the capacity stated by the manufacturer.
- Keep door seals clean and dry after use to prevent mold and leaks.
Other appliances GossTech repairs (Nairobi & across Kenya)
| Appliance category | Typical services offered |
|---|---|
| Refrigeration | Fridge & freezer repair, gas re-gassing, compressor replacement, thermostat & PCB repairs |
| Televisions & audio | LED/LCD/Smart TV repair, backlight replacement, software updates, speaker repairs |
| Microwave ovens | Door switches, magnetron replacement, control panel repairs |
| Electric cookers & ovens | Element replacement, thermostat repair, door seals |
| Dishwashers | Pump & spray-arm repairs, door seals, control boards |
| Water heaters & geysers | Element replacement, thermostat, pressure valves |
| Small appliances | Vacuum cleaners, blenders, washing machine parts for commercial laundromats |
| Solar & inverters | Inverter diagnostics, battery maintenance, charge-controller checks |
GossTech provides multi-appliance servicing to homes and businesses — ideal for property managers, landlords and companies that prefer a single reliable service partner.
Why choose GossTech?
- Experienced technicians: Trained in servicing a wide range of brands and models.
- Genuine-equivalent parts: We use OEM or high-quality replacement parts to ensure longevity.
- Transparent pricing: Clear estimates after diagnostics — no hidden charges.
- Fast response & wide coverage: Nairobi-wide coverage and scheduled visits to surrounding towns.
- Post-repair warranty: Labour and part warranties for peace of mind.
- Customer-first approach: Friendly service, clear communication and maintenance advice.
How to book a service
- Phone/WhatsApp: +254 723 613 664 — quick and preferred for urgent visits.
- Email: info@gosstech.co.ke — include model, symptoms, and your estate/address.
- Website: www.gosstech.co.ke — use the contact form to request a callback and attach photos if available.
What information to provide when you book:
- Brand and model number (usually on the machine’s rear or inside the door)
- Clear description of the fault and any error codes
- Your full address and preferred visit time
- Best contact phone number
FAQ — Fast answers
Q: Do you provide spare parts on-site?
A: Yes, technicians carry common spare parts (belts, pumps, inlet valves, door locks). For rarer parts we source quickly and schedule a follow-up repair.
Q: Do you repair both top-load and front-load machines?
A: Yes. Our techs are experienced with both types and with commercial laundry machines.
Q: How long does a typical repair take?
A: Simple repairs can be completed the same day. Complex jobs (bearing/tub or PCB repair) may require workshop time (2–7 days).
Q: Do you offer service contracts for landlords or businesses?
A: Yes — contact our sales team to set up scheduled maintenance contracts across multiple properties.
Case studies (short examples)
1. Front-load washer — bearing failure (Westlands)
A customer reported loud grinding during spin. GossTech diagnosed worn bearings and provided a workshop rebuild (bearing & seal replacement). Result: machine returned with smooth, quiet operation and 30-day parts warranty.
2. Top-load washer — not draining (Embakasi)
Client had standing water after cycles. GossTech removed trapped socks and replaced a failed drain pump. Machine tested and returned the same day.
3. Smart washer — control board error (Kilimani)
Smart washer displayed communication errors. After diagnostics we isolated a faulty PCB communications module, replaced it and updated firmware where required.
Legal & safety notes
- All electrical repairs are performed following Kenyan electrical safety standards. For non-repairable machines we provide clear options and cost-effective replacement guidance.
- Customers are responsible for providing safe access to the machine and a working mains connection. Our technicians follow COVID-19 and standard hygiene precautions.
Final notes & reminders
GossTech is committed to restoring your washing machine with minimal disruption. Whether you need a quick on-site fix, preventive maintenance, or a full workshop rebuild, our team provides honest diagnostics, transparent pricing and a guarantee on work performed.
Book now: +254 723 613 664 | info@gosstech.co.ke | www.gosstech.co.ke
Document prepared for GossTech — Washing machine repair